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Grand Prairie Ford
Grand Prairie, TX
1,811 Reviews
Grand Prairie Ford is a highly respected car dealership located at 701 E. Palace Parkway in Grand Prairie, Texas. We are proud to serve buyers within the Grand Prairie community, as well as shoppers within the Dallas-Fort Worth area. For years, we have been a premier dealer for locals searching for new Ford cars for sale in Grand Prairie.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,811 reviews
January 06, 2019
Saturday Blues We got to the dealership at 10:45 for our 11 o'clock appointment with Jackie. He was with another customer so we waited for about 20 minutes before h We got to the dealership at 10:45 for our 11 o'clock appointment with Jackie. He was with another customer so we waited for about 20 minutes before he was able to show us a vehicle. We had spoken on the phone with Jackie the day before and told him we were looking for a blue ford edge. He said that he had several vehicles to show us. When we got there, he did not have any blue edges to show us. We test drove a 2019 ford edge sel in black. I liked the car, but told him I wanted it in blue. He said that he would have to get it from another dealership and we said that's what we wanted. When they showed us the financing options, it was out of our price range and they kept pressuring us to go over our budget. I then asked for them to show us something cheaper. We test drove a charcoal 2019 ford edge se. I liked that one as well. Jackie told me that he'd be able to get a blue one from their sister dealership in Mesquite which is about 30 minutes away. Gabe showed us the financing options and it was in our budget, so we agreed on a deal around 12:45. However, we did not leave the dealership until 5:00. We kept asking what was taking so long and we kept getting excuses like it's a Saturday, you guys are trading in a vehicle, and we had to get the car from another dealership. No one seemed to think it was a big deal that we had been waiting for hours. I love the car that we got, but the experience of getting the car was one of the worst experiences ever. More
by Thrashersc35
January 06, 2019
Awesome experience Everyone was very helpful and nice. Thank you Mr. Ron Smith, you are the greatest... I will be purchasing my next car from from this location... Everyone was very helpful and nice. Thank you Mr. Ron Smith, you are the greatest... I will be purchasing my next car from from this location... More
by Gloria49
January 05, 2019
Great dealership and great staff The salesperson and the sales manager were great. I got a great deal thanks to the new car manager Jeremy Pirotte. I will be back. The salesperson and the sales manager were great. I got a great deal thanks to the new car manager Jeremy Pirotte. I will be back. More
by Bash19
Employees Worked With
Jeremy Pirotte
January 04, 2019
Sales agent joseu Cruz is AMAZING Joseu is kind very patient respectful all around a great guy but the finance team is horrible they were very rude rushed us didn't take no for a answe Joseu is kind very patient respectful all around a great guy but the finance team is horrible they were very rude rushed us didn't take no for a answer wasn't co worker friendly More
by Mlozano
January 03, 2019
Excellent! Always a great experience at Grand Prairie Ford. Ron Smith was awesome!! Very professional and knowledgable he made sure we were happy with our purcha Always a great experience at Grand Prairie Ford. Ron Smith was awesome!! Very professional and knowledgable he made sure we were happy with our purchase. Thank you Ron! More
by Hat-Trick-Car-Guy
Employees Worked With
Ron Smith
January 02, 2019
Outstanding ! I just wanted to thank Mr Tony Mathis and the finance department for giving me outstanding customer service it’s my second F-150 truck and very happy I just wanted to thank Mr Tony Mathis and the finance department for giving me outstanding customer service it’s my second F-150 truck and very happy to be Grand Prairie Ford customer again thank you! More
by Monahans1987
Employees Worked With
Tony Mathis, Karla Corralejo
January 01, 2019
No hassle Best experience buy a car. No run around or back and forth. Wanted to make a deal as much as i wanted to by a car. Best experience buy a car. No run around or back and forth. Wanted to make a deal as much as i wanted to by a car. More
by Alb80
Employees Worked With
Ron Smith
December 31, 2018
The Best! Jackie Mercer and Karla took great care of us! Jackie found us exactly what we wanted and made us a great deal. Awesome experience and we will definit Jackie Mercer and Karla took great care of us! Jackie found us exactly what we wanted and made us a great deal. Awesome experience and we will definitely be buying more vehicles from them in the future. If you’re near or far, you should check them out. You won’t be disappointed! More
by Happy Customer
December 31, 2018
Best Salesman - Tony Mathis I wasn’t expecting to purchase a vehicle that day, however, after talking to Mr. Mathis, he convinced me to go ahead and make the purchase that day. H I wasn’t expecting to purchase a vehicle that day, however, after talking to Mr. Mathis, he convinced me to go ahead and make the purchase that day. He was very professional and didn’t keep me waiting long. More
by tukgir-Cafvab-7gyco
Employees Worked With
Tony Mathis, Melissa Lang
December 30, 2018
Great service, easy process! Brenda Rosas was Great. Excellent sales personnel. She listened to my needs and there was no pressure to buy. Would definitely recommend Grand Prairie Brenda Rosas was Great. Excellent sales personnel. She listened to my needs and there was no pressure to buy. Would definitely recommend Grand Prairie Ford. More
by tank5051
Employees Worked With
