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Grand Prairie Ford

Grand Prairie, TX

Overview
Employees
Reviews
Vehicles
4.7
2,714 Reviews
Grand Prairie Ford is a highly respected car dealership located at 701 E. Palace Parkway in Grand Prairie, Texas. We are proud to serve buyers within the Grand Prairie community, as well as shoppers within the Dallas-Fort Worth area. For years, we have been a premier dealer for locals searching for new Ford cars for sale in Grand Prairie.
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701 E. Palace Pkwy

Grand Prairie, TX

75050

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Showing 2,714 reviews

March 26, 2024

Ever since I have bought my f250, the service I have received has been very good More

by POLEA07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Coker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sergio Diaz
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Mar 27, 2024 -

Grand Prairie Ford responded

Thank you for the fantastic review! We're thrilled to hear that you've consistently received very good service at our dealership since purchasing your F250. At Grand Prairie Ford, we're committed to providing exceptional service throughout the entire ownership experience, and it means a lot to know we're achieving that for you. We appreciate your continued loyalty! We look forward to seeing you again soon and ensuring your F250 keeps running smoothly for many miles to come.

March 24, 2024

The customer service was above all expectations. The way that Ron worked with us and did everything in his power to help us was just awesome. More

by Leanneag0711
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ron Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Braylon Boudreaux
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 26, 2024 -

Grand Prairie Ford responded

Wow, that's fantastic to hear! Thank you for taking the time to leave such a detailed review. We appreciate you letting us know that the customer service exceeded your expectations, and that Ron truly went the extra mile to assist you. At Grand Prairie Ford, we strive to provide exceptional service, and Ron exemplifies that commitment. We'll be sure to pass on your kind words to him!

March 24, 2024

Everyone I worked with was friendly and professional. They showed me my vehicle and answered all of my questions. Dealing with the financial issues were also a positive experience. More

by CDBLANTON1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brett Benson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Braylon Boudreaux
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edsel Elizondo, Ricardo Pinilla
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Mar 25, 2024 -

Grand Prairie Ford responded

We're so glad to hear everyone you interacted with was friendly and professional! We strive to make the entire car buying process a smooth experience, from showing you the vehicle to answering your questions and navigating the financial aspects. Thank you for recognizing our team's efforts! Congratulations on your new car!

March 24, 2024

Awesome service crew. They are very dedicated to their customers and go above and beyond to help out customers. More

by LSTANTON8638
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Davis
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Mar 25, 2024 -

Grand Prairie Ford responded

We're so happy to hear about your positive experience with our service crew! Their dedication to our customers is what truly sets them apart. Thank you for recognizing their efforts to go above and beyond. We appreciate your business!

March 23, 2024

I purchased my F150 Powerboost from Grand Prairie Ford. Anthony has been my contact for service on my truck since I purchased it. He and his team always take care of my needs and do so in a timely manner More

by KPAULYOUNG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Lang, Grace Larson
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Mar 25, 2024 -

Grand Prairie Ford responded

We're so proud to have earned your trust! Thank you for choosing Grand Prairie Ford for both the purchase of your F-150 Powerboost and your service needs. It's fantastic to hear that Anthony and his service team consistently take care of your needs in a timely manner. That level of customer service is what we strive for, and we appreciate you recognizing their dedication. Your loyalty means a lot to us – knowing you'll return for future purchases and services is a huge compliment! We'll continue to work hard to gain the trust of others in the community, just like we've earned yours. Thank you again for your fantastic review!

March 23, 2024

The Best! Best...The Best...The Best...The Best..The Best..The Best..The Best..The Best..The Best..The Best..The Best..The Best..The Best..The Best..! More

by tyantb1
Recommend Dealer
Yes
Employees Worked With
Brandon Flem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Flem
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Mar 25, 2024 -

Grand Prairie Ford responded

Thank you for your positive review!

March 21, 2024

Didn't like that the front window came with a chip in it and no floor mats plus bumper was hanging off in front and had bald tires More

by lunadaboss1981@yahoo.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Braylon Boudreaux
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 22, 2024 -

Grand Prairie Ford responded

Thank you for taking the time to leave a review and bringing these issues to our attention. We sincerely apologize for the condition of the car you purchased. We would love the opportunity to rectify this situation. Please contact Melissa Perry at 855-971-6306 and we will do our best to make this better.

March 20, 2024

Always great service Fast polite and efficient service Very helpful quick service, fast delivery of vehicle More

by chrisram1963
Recommend Dealer
Yes
Employees Worked With
Tyler
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Mar 21, 2024 -

Grand Prairie Ford responded

Wow! This review makes our day! We strive to deliver on all these aspects, and it means a lot to hear we achieved that for you. We'll be sure to pass your compliments on to the entire team! Thanks again for choosing us, and we look forward to seeing you again soon for another speedy service experience.

March 20, 2024

Everything was fantastic - communication, workmanship, service - but it took a while. It was a pretty complicated repair. More

by ZELTMANNC
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Vanderford
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Mar 21, 2024 -

Grand Prairie Ford responded

Thank you for taking the time to leave such a thoughtful review! We're so glad to hear that you were impressed with our communication, workmanship, and overall service – that's exactly what we strive for! We understand a lengthy wait can be frustrating, and we apologize if the repair took longer than anticipated. For complex repairs like this, we prioritize doing the job thoroughly and correctly. Your feedback helps us continuously improve our customer experience. We appreciate your patience and are thrilled you're happy with the final results. Thank you for choosing us!

March 20, 2024

The wait was a little long, but the service was great! The service guy was knowledgeable he kept me informed on what was going on with my vehicle. Great Service! More

by Kans123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 21, 2024 -

Grand Prairie Ford responded

Thank you for taking the time to leave a review! We appreciate your understanding about the wait time and we're thrilled to hear that the service technician was informative and kept you updated. We strive to provide excellent service, and it's comments like yours that let us know we're on the right track. We hope to see you again soon!

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