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Grand Prairie Ford
Grand Prairie, TX
2,259 Reviews
Grand Prairie Ford is a highly respected car dealership located at 701 E. Palace Parkway in Grand Prairie, Texas. We are proud to serve buyers within the Grand Prairie community, as well as shoppers within the Dallas-Fort Worth area. For years, we have been a premier dealer for locals searching for new Ford cars for sale in Grand Prairie.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,259 reviews
November 21, 2025
To start off describing my experience. Firstly, I drove from Houston and called Jackie 4 hours prior to my arrival and provided him all the details that he requested to process the paparwo Firstly, I drove from Houston and called Jackie 4 hours prior to my arrival and provided him all the details that he requested to process the paparwork. I had requested him that I am with my family so kindly keep everything ready so I do not have to wait long at the dealership. When I was an hour away I called him back and inquired if he received everything and he confirmed received. When arrived at the dealership at 7 PM he said it will take us 30 minutes to complete the transaction and for me to be on my way out. The entire transaction took 4 hours and I left around 11pm. Secondly, while I was in the finance office in my absence he disrespected my wife and called her Impatient and hyper active. When I confronted him He later apologized. Thirdly, He had send me a video of the truck that had 8 miles on it but upon delivery it had 106 miles on it. When I brought up to him he was speechless and did not have any explanation nor offered any compensation. It was to late my family was tired and hungry I transferred them into the new truck and left. I was told by one of the guys who helped me with the plates to contact GM Melo. I left Melo voicemail but did not hear back from him yet. More
by HENA.JETPURI
Verified Customer
November 21, 2025
Pretty simple front to back. But, some of the communication could be improved regarding the process. But, some of the communication could be improved regarding the process. More
by DARYAND
November 21, 2025
The dealership was very nice the salesman Max was very informative and got me a good deal thank you Grand Prairie Ford. informative and got me a good deal thank you Grand Prairie Ford. More
by dpmiley1970
November 20, 2025
Ron Smith was a super great Salesman, no pressure. We felt great about our purchase after searching for 3 weeks. It’s was extra special to meet the manager and the young lady in training We felt great about our purchase after searching for 3 weeks. It’s was extra special to meet the manager and the young lady in training More
by LARRY.RAND
Employees Worked With
November 20, 2025
Quick straight to the point Great people communicated the process , got you in out quick , being a business owner that was customer service in my book process , got you in out quick , being a business owner that was customer service in my book More
by HDEALVA
Employees Worked With
Christen Benitez
November 19, 2025
Very professional, Mr. Ron Smith, courteous and very informative. I appreciate his help. He was also very helpful, enlightening and respectful, courteous and again I didn't Ron Smith, courteous and very informative. I appreciate his help. He was also very helpful, enlightening and respectful, courteous and again I didn't leave no questions very pleased thank you More
by MONAPICKME
Employees Worked With
Mr. Smith
November 19, 2025
David, who I believe was from New Jersey couldn't have been more helpful. The only problem I faced was realizing the vehicle I bought did not have adaptive cruise control, but it was too late on the drive been more helpful. The only problem I faced was realizing the vehicle I bought did not have adaptive cruise control, but it was too late on the drive home. More
by APEDDIE6
Employees Worked With
David
November 19, 2025
Jackie Mercer was wonderful to work with, and very friendly. He explained everything to me and answered any questions I had. If I was ever going to buy another car, I would go back to him! friendly. He explained everything to me and answered any questions I had. If I was ever going to buy another car, I would go back to him! More
by Kdnj27
November 18, 2025
Symple, profesional & efficient. It was a really good experience i received a professional service since the seller Josue Cruz all the way to Joel. Thank you Grand Prairie ford. It was a really good experience i received a professional service since the seller Josue Cruz all the way to Joel. Thank you Grand Prairie ford. More
by yelsoflores
November 18, 2025
Sold me a broken vehicle. The are taking steps to rectify the issue however it is unresolved at this time, so I cannot rate higher The are taking steps to rectify the issue however it is unresolved at this time, so I cannot rate higher More
by jhova2003
Employees Worked With
isaac oliva, Mike Rodriguez, faisal
