Grand Junction Volkswagen

New Car Purchase Butch and the other staff members were always professional and courteous. The level of customer service they provided was top notch. The dealership Butch and the other staff members were always professional and courteous. The level of customer service they provided was top notch. The dealership was clean and well organized. Overall this car buying experience was very nice. More

Great team and Wonderful experience!! Butch was great to work with. He was very helpful in finding the car and price we wanted! I would 100% recommend Grand Junction Volkwagen for new an Butch was great to work with. He was very helpful in finding the car and price we wanted! I would 100% recommend Grand Junction Volkwagen for new and used car purchases!! More

Awesome Customer Service Duane is a wonderful salesman to work with. I would recommend if anyone is looking for a good car and a salesman who is truly caring and listens Duane Duane is a wonderful salesman to work with. I would recommend if anyone is looking for a good car and a salesman who is truly caring and listens Duane is the way to go. He is very compassionate and listens to what you are looking for. He helps find you a vehicle within your budget. More

Great customer service!! My daughter and son-in law bought their car from Chris and he did such a great job for them, they referred him to me. Such a great experience, thanks! My daughter and son-in law bought their car from Chris and he did such a great job for them, they referred him to me. Such a great experience, thanks!! More

Very friendly & helpful! Guy Ramos and the rest of the team were a big help in getting into a used vehicle. They have a good sized inventory of used vehicles. Guy was very per Guy Ramos and the rest of the team were a big help in getting into a used vehicle. They have a good sized inventory of used vehicles. Guy was very personable and friendly throughout the whole experience. More

Our review When Volkswagen was forced to deal with the TDI series, I decided to follow up with the "buy back" program and look seriously at the latest models. H When Volkswagen was forced to deal with the TDI series, I decided to follow up with the "buy back" program and look seriously at the latest models. Having a car that allows me to step down out of it is a necessity at this time in my life, but what sold us on the Tiguan was the warranty that Volkswagen is offering. We are going to miss the TDI Passat and the 40+ MPG we were getting. More

Awesome experience! Chris Matlock (sales professional) and Jimmy Stelljes (gsm) were awesome To work with. I went in knowing what I wanted and what my price range was and Chris Matlock (sales professional) and Jimmy Stelljes (gsm) were awesome To work with. I went in knowing what I wanted and what my price range was and both of them worked very hard to get me exactly what I wanted. I appreciated that they did not try to pressure me into getting something I did not want or pay more than I wanted to. The whole process was very easy and stress free. Adam Reynolds made the paperwork process quick and easy he explained everything so it was easy to understand and did not pressure to buy extra add on’s. I will Definitely go back for my next vehicle and would recommend Grand Junction Volkswagon to anyone. More

Wonderful Experince My salesman BJ was wonderful to deal with. He was patient while we took a couple of months to make a decision. He alerted us each time a new atlas c My salesman BJ was wonderful to deal with. He was patient while we took a couple of months to make a decision. He alerted us each time a new atlas came into the dealership so we could look at it to narrow down our vehicle color and interior. He was never pushy or rude. We really enjoyed working with him and he made our Atlas buying experience a good one! I will recommend everyone I know to BJ and to Grand Junction VW. This is my first VW vehicle and I am excited to get many maintance free miles out of it. More

Purchased new Alltrack Random call on 6/22/18 and spoke with BJ. He gave me good pricing info over the phone.Decided to drive over on 6/23/18. I asked for BJ, and he greeted Random call on 6/22/18 and spoke with BJ. He gave me good pricing info over the phone.Decided to drive over on 6/23/18. I asked for BJ, and he greeted us enthusiastically. He was very accommodating, friendly, and helpful. I understand that when you are turned over to the Finance Department (Adam Reynolds) that it is necessary to sit through the spiel about the extra packages and coverage options. That's fine. But, two things that bothered me was some misinformation regarding that to keep the car's warranty it was mandatory that you do all of your maintenance visits at a VW Dealer. I looked up the Magnuson-Moss Act, which makes it illegal for a Dealer to require that direction. I realize that if there are repairs required under warranty, that you may have to have those done at the Dealer...but, not oil change and simple maintenance work. I live 150 miles from a Dealer, and I did not like being told that I have to come back to where I purchased the car. My loyalty would have been more forthcoming if Adam had been honest about that. I still will probably go to the Dealer anyway, but a more truthful discussion would have impressed me more. Secondly, I was instructed (with great emphasis) to respond to some kind of survey that would be coming with ALL 10's! It was somewhat awkward having to listen to the litany about how anything under a 10 would be catastrophic to the reputation of the process and to the Dealer. I find that ridiculous. I would think that after all of the negative public relations and misdeeds on the part of VW, that the company would be more interested in honest reviews from their customers......that is, if they are really serious in winning back the public's positive perception. I had a positive experience, until I was told that I HAD to relate a positive experience. Kind of silly, if you want my opinion. I received only two fob keys to my Alltrack. I am determined to find out why I can't order two single keys without the remote. I was told that it was not possible, and I would have to order the bulky fob key. I have always carried a single key in my wallet, and attached one on the car. This is only possible with a single key. This is a huge problem with me. I plan to pursue this further with the company., More

Love my new Jetta! I am extremely pleased with my new Jetta! I bought a Chevy Traverse last year and it just wasn't right for me. I love my new car, its so fast and cute I am extremely pleased with my new Jetta! I bought a Chevy Traverse last year and it just wasn't right for me. I love my new car, its so fast and cute. Adam and Travis were such a pleasure to work with. Travis has such a nice disposition and never failed to make us feel comfortable and appreciated. He's knowledgeable, kind and an awesome dude! Adam was funny, down to earth and fun to hang out with while we went through the paperwork process. Thanks guys! More