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Graff Chevrolet Company - Service Center

Grand Prairie, TX

4.2
494 Reviews

494 Reviews of Graff Chevrolet Company - Service Center

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July 04, 2025

This was the worst customer service I've experienced. Customer rep takes days to get back with simple answers. Thinking of selling my Chevy just to not deal with the incompetency at this dealership More

by TINOVICENTE86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Malcolm Simons
1.0
This rating includes all reviews, with more weight given to recent reviews.
July 04, 2025

They are very considerate people and I Appreciate that. Whenever I buy a car from this location is Great. More

by SHIRLEY_AJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Romero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Paba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diego Ruvalcaba
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 03, 2025

Staff was friendly and professional. The service was efficient and prompt. They are my go to dealership. More

by Orlandov78
Recommend Dealer
Yes
Employees Worked With
Joe Rosales
July 03, 2025

Professionalism and transparent Would def recommend Victor went above and beyond than needed. Appreciate all! More

by RWEHLAU36
Recommend Dealer
Yes
Employees Worked With
Victor, Jesus and Albert
July 02, 2025

Honestly, one of the quickest purchase that I’ve ever done great service wonderful communication Honestly, our sales guy was the best man. We’re just happy that we had them for this purchase that we made More

by VICTORGAMBOA94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Garza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Esmerelda Guevara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diego Ruvalcaba
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 02, 2025

Greg at El Dorado Chevrolet was awesome to work with and I was very pleased with my purchase More

by PHILDIRT1
Recommend Dealer
Yes
Employees Worked With
Greg James 5 star at Eldorado
July 02, 2025

The initial interaction with the service advisor seemed a little abrasive and not very welcoming. The service was, however, fast which I appreciated. I may come back because or the service time but not becau More

by rarenix
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Malcolm Simons
3.0
This rating includes all reviews, with more weight given to recent reviews.
July 01, 2025

Never got called for updates. Did not get a free tank of gas like promised. More

by DANSMISS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stefani Cornello
June 29, 2025

Fantastic awesome perfect great service professional nice quick excellent experience, number 1 quality! Good people! More

by GREGSUGG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Malcolm Simons
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 29, 2025

Love the staff every time I go in there very friendly they always take care of me More

by Sandra Cisneros
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Malcolm Simons
2.0
This rating includes all reviews, with more weight given to recent reviews.
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