Graff Chevrolet Company

Typical dealership treatment here. Will try to give you as little as possible for your trade and ask you to pay 20% over value for their vehicle and then tack on another $1500 “recondi Will try to give you as little as possible for your trade and ask you to pay 20% over value for their vehicle and then tack on another $1500 “reconditioning” fee?! For a 10 year old truck?! More

Worst dealership ever! ! Offered us a price for our car drove 4.5 hours round trip just for them to offer us way less and didn’t hold up their end of the bargain!! They just ! Offered us a price for our car drove 4.5 hours round trip just for them to offer us way less and didn’t hold up their end of the bargain!! They just feed BS!! More

Quoted price for my daughter's vehicle sight unseen, (pics sent) get there, now it's 3000 less. (pics sent) get there, now it's 3000 less. More

We’ve been customers at Graff for years, but it’s been 10 years since we purchased a vehicle. Graff was excellent, they notified us when a vehicle came in. They accommodated our schedules for test drives. Th years since we purchased a vehicle. Graff was excellent, they notified us when a vehicle came in. They accommodated our schedules for test drives. The entire sales team-Carlos, Francis, and Reuben, were awesome. And Phillip in finance got us a smoking rate. Graff got us in the truck we wanted and that fit our budget. Great experience! Would recommend! More

Agreed to price of new car via text. Drove there round trip an hour to value trade and then after agreeing to trade they then tried to add another markup fee. Totally unprofessional and false advertising trip an hour to value trade and then after agreeing to trade they then tried to add another markup fee. Totally unprofessional and false advertising. This place is xxxx and a dump. Can see why it appears to be going out of business. More

Worst experience ever. Tried to rip me off with a bogus reconditioning fee of $3000 on a car with 4K miles. Never do business here. reconditioning fee of $3000 on a car with 4K miles. Never do business here. More

The 90s are calling and they want their used car sales tactics back! Went in to purchase a 2020 Elantra with 4K miles. Price advertised was reasonable, the car looked and drove fine. I had already gotte tactics back! Went in to purchase a 2020 Elantra with 4K miles. Price advertised was reasonable, the car looked and drove fine. I had already gotten a loan because I was a serious buyer. Sales guy was new but trying hard. So what went wrong? They tried to tack on a $3000 fee for "reconditioning" on to the price of the car. Did they change the oil 100 times? Did they paint it with gold leaf? What an insane add-on for a nearly new vehicle! I've been buying cars for 30 years and have seen dealers add on fees for paint protectant, upholstery protectant, etc but NEVER anywhere near $3000!! Salesman ran back to "consult" with the Sales Manager and I just walked out. I will not do business with a company that tries to blatantly rip me off. I emailed the salesman later to tell him why and advise that he run, not walk, to another dealership for a new job. More

Bought a new 2021 blazer in March and was promised a few things in the deal as well as them ordering a missing part. They wont honor the deal that was made and haven't ordered the part. When called I was things in the deal as well as them ordering a missing part. They wont honor the deal that was made and haven't ordered the part. When called I was told by the Manager Ruben himself that he doesn't honor what his employees promise. He was rude and hateful with me on the phone and offered to order the items for me for a cost. I am not sure about you but this is not good customer service and this is why people have bad opinions of car salesmen. There is no integraty at this dealership. More

They want to charge you $3000 to use your credit union with my trade-in,because l am not going to use their finance c with my trade-in,because l am not going to use their finance c More

Whatever you decide to do, do NOT buy a car here. I’ve bought multiple cars in the past.. I’ve never in my life dealt with bigger liars. We went into this dealership to buy a Tahoe, we already have a pre- bought multiple cars in the past.. I’ve never in my life dealt with bigger liars. We went into this dealership to buy a Tahoe, we already have a pre-approved loan through our own bank. We left because we felt like it wasn’t a very good deal. After sitting on it a few days and the salesman, Jesus Garza, texting us and meeting us closer to where we wanted to be, we decided to go back to get the Tahoe at the price we agreed upon. While we were there, multiple extremely sketchy things happened. 1. We had a $500 military rebate straight from GM.. the dealership wanted to use it and keep us at the same out the door price. So they’d be pocketing that military rebate. When my husband questioned him on this, he got extremely rude and defensive. Odd. 2. We decided to give them the opportunity to give us a lower rate than we got through our bank, when he came out with their lender’s offer, the monthly payment was higher AND he refused to show us the APR offered. Again, odd. 3. When the manager came out to tell us that he can’t get an APR as low as our current one, he also laid it on us that if we use our own lender to buy this vehicle.. we’d have to pay a $6,000 to $8,000 “service fee” for not using one of their lenders. WHAT?! They’re already selling their vehicles OVER MSRP.. now they’re telling us we have to pay $6-8k more for not using their lender. This is absolutely INSANE!!!!! So that agreed upon, or “out the door” price went up at least $6,000 just for using our own lender!!!!! After we immediately walked out, I called multiple other dealerships to see if this is actually a new thing, nope.. not a single other dealership has ever heard of this. Never in my entire life have I had a worse experience with a dealership. So again I say, absolutely do NOT buy a vehicle here. You will get completely screwed. More