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3,133 Reviews of Gosch Ford Temecula - Service Center
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May 31, 2018
Rachelle Long is the BEST Rachell Long has been my service writer since I started using Gosh Ford. She is amazingly knowledgeable about my Explorer and about service operat Rachell Long has been my service writer since I started using Gosh Ford. She is amazingly knowledgeable about my Explorer and about service operations. She works extremely hard to provide information I request. Her estimates are always accurate and she has never tried to oversell. She ALWAYS returns calls in a timely fashion But the thing I appreciate anout her the most is her ATTIDUDE! She is always upbeat, she always has a smile on her face and she is always pleasant and respectfull no matter how busy she is. If Rachelle ever goes to another Ford dealer, I’d take my car to her for service. More
by Sabin
Employees Worked With
Rachelle Long
May 05, 2018
Service Want to thank Ken Olsen always make my service appointment a pleasure. Love his honesty and advice. I always refer him to friends asking who Want to thank Ken Olsen always make my service appointment a pleasure. Love his honesty and advice. I always refer him to friends asking who to see for service. More
by Mae1234
Employees Worked With
Ken Olsen
April 25, 2018
Rachelle along is amazing Rachelle is the best. Attentive professional kind personable and polite she helps everyone with a smile and great attitude she is a rock star amazing Rachelle is the best. Attentive professional kind personable and polite she helps everyone with a smile and great attitude she is a rock star amazing More
by Mo42782
Employees Worked With
Rachelle Long
March 27, 2018
Rachelle Long is the best Rachelle along is simply the best advisor I have ever dealt with in a dealership. I highly recommend her to everyone . She rocks!!!! You should go see Rachelle along is simply the best advisor I have ever dealt with in a dealership. I highly recommend her to everyone . She rocks!!!! You should go see her for your car repair needs More
by Ford
Employees Worked With
Rachelle Long
November 03, 2016
Horrible service and they're still not done with me Made an appointment to have my transmission looked at, was informed I would have to wait 3 weeks, while worried about my trucks performance, I was hap Made an appointment to have my transmission looked at, was informed I would have to wait 3 weeks, while worried about my trucks performance, I was happy to have the appointment made. After dropping off my vehicle it was 3 days before the "transmission guy even looked at it. A week before they were able to tell me what was wrong with it. While upset about the time line, I did my best to be understanding because I knew these things take time to be done right. I was told it would be done by Tuesday. Tuesday I called for an update and did not recieve word back until thursday, only because i insisted on talking to the manager. Again, was not upset about the time line, was upset about the lack of communication. I was assured the truck would be ready by the following tuesday. Recieved a voicemail on friday stating my vehicle was ready, I called and left a voicemail stating that I wouldnt be able to pick it up until Saturday due to work. I recieved a second voicemail stating that was fine, my truck was ready and waiting. Saturday I sat for an hour and a half while they looked for my truck only for them to find it with the transmission still out of it. I recieved numerous apologies with again assurance my truck would be ready tuesday. I began calling Tuesday, it is now thursday again with no one returning my calls and the manager constantly "at lunch." More
by Paxton
Employees Worked With
James
September 13, 2016
What service I made an appointment for warranty repair. Brought my car in and waited while my wife waited to take me home. After 40 minutes of people walking by, I I made an appointment for warranty repair. Brought my car in and waited while my wife waited to take me home. After 40 minutes of people walking by, I finally got someone to see if they could find the guy that was supposed to help me. Don't waste your time. More
by Steel
Employees Worked With
Jim
November 20, 2015
Over a year of great service. Rachelle long is amazing, always follows up and makes sure it is right with my fusion energi. Gone to other dealers and she has been the best advisor Rachelle long is amazing, always follows up and makes sure it is right with my fusion energi. Gone to other dealers and she has been the best advisor I have had over my years More
by Suggs73
Employees Worked With
Rachelle Long
January 11, 2015
amazing friendly people! Best service I have received ! very helpful friendly people. I have gone to other places in the past and have bad experiences, Rancho Ford is amazing. Best service I have received ! very helpful friendly people. I have gone to other places in the past and have bad experiences, Rancho Ford is amazing. Good job guys! Keep up the good work!: ) More
by kyliemorgan
August 27, 2014
Issues resolved The repair took a long time but Rancho Ford did provided us with a rental car for time it took to diagnose and fix the truck. We greatly appreciated t The repair took a long time but Rancho Ford did provided us with a rental car for time it took to diagnose and fix the truck. We greatly appreciated that. The truck appears to be running fine after Rancho Ford fixed it. More
by colleenfoley.neault
Employees Worked With
All, Rachelle Long
September 27, 2011
I brought my Lincoln MKZ Hybrid into Rancho Ford Lincoln for it's 10,000 multi-point inspection on Monday, September 26, 2001 at 10:00 a.m. as per my appointment time. My Service Advisor was George Elskamp. for it's 10,000 multi-point inspection on Monday, September 26, 2001 at 10:00 a.m. as per my appointment time. My Service Advisor was George Elskamp. I explained to George that my MKZ Hybrid made a loud squeak, when I pulled out of the garage every morning when I go to work. The squeak is so loud it would make the dogs bark in my neighborhood. I also explained to George that I don't think Lincoln customers should pay over 40K for their car and be embarrassed to drive it. George seem to agree with me at the time but when he called me later that day to pick up the car around 3 p.m. he said the car was all done and I could come and pick it up. When I dropped by Georges Service Advisor station, he gave me a brief look and said pay the cashier through the double doors and they'll bring your vehicle out. I asked George if they found out what was causing my squeaky breaks and George said, it's detailed in my service slip. There was no detailed information on my service slip regarding anyone trying to fix my break issue. When I brought my service slip to George and asked him to show me where my issue was addressed, he scrabbled around his podium, which is seemed he was attached too and pointed to section in the multi-point inspection saying the break pads were at 70%. I said to George you didn't even have them address my number one concern, George said you can bring your vehicle back on another day and we could replace the pads?!?!?! What a unprofessional response to a customers concern, it may not be the pads causing the squeak but George is so clueless he probably doesn't even know that. I wouldn't waste another day at this place. It's obvious Ford wants to have a brand to compete with Lexus, Mercedes Benz, BMW & Infinity but have staff that can only aspire in workmanship and professionalism to repairing Ford Pinto's. More
by wienke65
Employees Worked With
George Elskamp
