Samantha Masuguchi

Got my oil changed using the Oil Changes For Educators program that Gosch offers. It’s so cool to see a local business giving back like this. Chris always does a great job when I leave my car, you can tel program that Gosch offers. It’s so cool to see a local business giving back like this. Chris always does a great job when I leave my car, you can tell he cares about his clients. Great job Gosch Ford team! More

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I got my oil change while I waited, it was a reasonable wait time given the amount of cars coming in for service. Chris was very friendly and kept me updated on the status of my vehicle. I will continue to wait time given the amount of cars coming in for service. Chris was very friendly and kept me updated on the status of my vehicle. I will continue to support this great local business More

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Samantha "Sam" Masuguchi is a great service rep. She always listens to the concerns and issues I have with my truck. She often goes over and above in getting things approved and completed. She is th She always listens to the concerns and issues I have with my truck. She often goes over and above in getting things approved and completed. She is the most attentive and best communicator I've ever dealt with at any dealership. Gosch Ford is lucky to have her as she is an asset to their organization. More

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Sam was amazing. We continue to return for service and maintenance because we trust Sam. We continue to return for service and maintenance because we trust Sam. More

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Chas and the entire sales team make the car buying process pleasant and transparent. We love our Bronco and continue to service with Gosch’s awesome service department! process pleasant and transparent. We love our Bronco and continue to service with Gosch’s awesome service department! More

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This dealer truly cares about servicing the vehicle. on point and also keeps you updated. on point and also keeps you updated. More

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Samantha provided excellent service experience, she is very informative, thorough and helpful in reviewing services that were needed. very informative, thorough and helpful in reviewing services that were needed. More

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Thank you to my advisor Sam for getting my A/c fixed it’s great to have A/C again especially in this heat. great to have A/C again especially in this heat. More

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5/6 Stars – If I could give six stars, I would! Dealerships sell you a vehicle, and that is just a single transaction—but the life of that vehicle depends entirely on the service experience you Dealerships sell you a vehicle, and that is just a single transaction—but the life of that vehicle depends entirely on the service experience you have afterward. For the past five years, Gosch Ford has earned my absolute loyalty, and the sole reason for that is Samantha Masuguchi. Samantha consistently goes above and beyond, delivering a level of care, transparency, and dedication that is virtually unheard of in the automotive industry. She doesn’t just manage appointments; she genuinely looks out for you and your vehicle every single time you walk through the door. Without Samantha Masuguchi, Gosch Ford simply wouldn’t have the five-star reputation it enjoys today. She is the gold standard of customer service. If you want world-class care for your truck, look no further. Thank you, Samantha, for five years of phenomenal service! More

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Samantha is the best! !! She is always very attentive and helpful. She wasn’t available last time and Stewart was great too! !! She is always very attentive and helpful. She wasn’t available last time and Stewart was great too! More

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