Samantha Masuguchi | Page 2

In September of 2025, my wife and I bought 2 brand new vehicles from them, an F350 King Ranch and a Bronco Sport with Sasquatch package. We spent close to $150K after taxes and fees etc. Fast forward to vehicles from them, an F350 King Ranch and a Bronco Sport with Sasquatch package. We spent close to $150K after taxes and fees etc. Fast forward to September of 2026 and my truck is due its first oil change. I booked it in for service via the Ford website and checked the box for it to be picked up on the Friday at 10.00am from my home. Friday came and by 10.30am no one had appeared to pick u0 my truck. I called the dealer and got through to the service department to ask if they were on their way. I was told they had nothing booked for me, note that the day before Gosch service had called me to confirm the service. I was told bluntly by a young woman in service that my home was outside their area and that instead I should take it to my local dealer Aaron Ford in Escondido. When I told her that I was not told this on the previous days phone call and that I could not understand why she would suggest another dealer to get the service revenue. At this point she hung up on me! I.was really annoyed and wrote an email to their general manager outlining what had happened. Unsurprisingly I received no reply. Note that Aaron Ford were able to take my truck in the next day on the Saturday of labor day weekend. They serviced the truck, washed and got it back to me within a couple.of hours. They were unable to carry out the recall update at that time but arranged for the mobile team to come to my home to complete.the recall. Ken Grody Ford of Carlsbad sent out the mobile tech a few days later and completed the recall. The mobile tech noted that both my batteries were in poor shape. 30.minutes later I received a text from Ken Grody Ford to say that the batteries were under warranty and they would send out the mobile tech to replace within a few days at no cost. So I'm glad Gosch dropped the ball on this, they don't value customers and behaved very unprofessionally. As a result I've seen the professionalism and performance of two other Ford dealers and I'll take my future business there. I won't be spending another cent with Gosch! More

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Got my oil changed using the Oil Changes For Educators program that Gosch offers. It’s so cool to see a local business giving back like this. Chris always does a great job when I leave my car, you can tel program that Gosch offers. It’s so cool to see a local business giving back like this. Chris always does a great job when I leave my car, you can tell he cares about his clients. Great job Gosch Ford team! More

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I got my oil change while I waited, it was a reasonable wait time given the amount of cars coming in for service. Chris was very friendly and kept me updated on the status of my vehicle. I will continue to wait time given the amount of cars coming in for service. Chris was very friendly and kept me updated on the status of my vehicle. I will continue to support this great local business More

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Samantha "Sam" Masuguchi is a great service rep. She always listens to the concerns and issues I have with my truck. She often goes over and above in getting things approved and completed. She is th She always listens to the concerns and issues I have with my truck. She often goes over and above in getting things approved and completed. She is the most attentive and best communicator I've ever dealt with at any dealership. Gosch Ford is lucky to have her as she is an asset to their organization. More

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Sam was amazing. We continue to return for service and maintenance because we trust Sam. We continue to return for service and maintenance because we trust Sam. More

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Chas and the entire sales team make the car buying process pleasant and transparent. We love our Bronco and continue to service with Gosch’s awesome service department! process pleasant and transparent. We love our Bronco and continue to service with Gosch’s awesome service department! More

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This dealer truly cares about servicing the vehicle. on point and also keeps you updated. on point and also keeps you updated. More

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Samantha provided excellent service experience, she is very informative, thorough and helpful in reviewing services that were needed. very informative, thorough and helpful in reviewing services that were needed. More

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Thank you to my advisor Sam for getting my A/c fixed it’s great to have A/C again especially in this heat. great to have A/C again especially in this heat. More

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5/6 Stars – If I could give six stars, I would! Dealerships sell you a vehicle, and that is just a single transaction—but the life of that vehicle depends entirely on the service experience you Dealerships sell you a vehicle, and that is just a single transaction—but the life of that vehicle depends entirely on the service experience you have afterward. For the past five years, Gosch Ford has earned my absolute loyalty, and the sole reason for that is Samantha Masuguchi. Samantha consistently goes above and beyond, delivering a level of care, transparency, and dedication that is virtually unheard of in the automotive industry. She doesn’t just manage appointments; she genuinely looks out for you and your vehicle every single time you walk through the door. Without Samantha Masuguchi, Gosch Ford simply wouldn’t have the five-star reputation it enjoys today. She is the gold standard of customer service. If you want world-class care for your truck, look no further. Thank you, Samantha, for five years of phenomenal service! More

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