Gosch Ford Temecula - Service Center

Amazing Service by Mr. Olson Came in for a Last Minute SMOG Test, Kenn my long time advisor had me in and out in less than an hour. Thanks Kenn, Came in for a Last Minute SMOG Test, Kenn my long time advisor had me in and out in less than an hour. Thanks Kenn, More

20000 Mile Service Kenn Olsen was my Service Rep. He was very informative and had my Explorer ready as promised. Super friendly and gave great customer service! I wil Kenn Olsen was my Service Rep. He was very informative and had my Explorer ready as promised. Super friendly and gave great customer service! I will ask for him next time! More

Great Service The service department at Gosch ford was pleasant to do business with. The work was done promptly. I will definitely be coming back to have my Ford The service department at Gosch ford was pleasant to do business with. The work was done promptly. I will definitely be coming back to have my Ford serviced here. More

Rachel is awesome Rachel Long always provides outstanding service each and every time. She communicates frequently and makes it easy bringing my car to the dealership. Rachel Long always provides outstanding service each and every time. She communicates frequently and makes it easy bringing my car to the dealership. Thank you so much! More

105000 miles service Excellent service advisor. Very knowledgeable, helpful and friendly. I will recommend Nick and the Service dept to anybody. I have my car service here Excellent service advisor. Very knowledgeable, helpful and friendly. I will recommend Nick and the Service dept to anybody. I have my car service here since the time I bought the car. More

Recall work = no income = no courtesy = no repeat business +1 star = The recall work was completed and within +1 star = The work was completed within the estimated '3-4 hours.' -1 star = Surly appointment ex +1 star = The recall work was completed and within +1 star = The work was completed within the estimated '3-4 hours.' -1 star = Surly appointment experience. I asked for the 'first morning appt in Temecula on x date for 3 recalls on my make/model/year vehicle. I will wait for my car.' 'What's your VIN number?' That's not a number I have memorized. She did find that my vehicle had been serviced. Then I had to repeat what I needed. Then again. And restate that I would wait, not take a shuttle home. -1 star = I arrived early for the 0715 appt. Unsure which 'line' was appropriate to park my vehicle, I opened the service area door to ask. WE'RE NOT OPEN YET! I hadn't said a word yet it warranted being barked at David Sanchez. I turned around and went back to my car, having never said a word. A young woman came by about 20 min later, checked my name from the appt list, told me to leave my keys in the car and see David Sanchez. Oh, yeah, Mr Barks A Lot. -1 star = An excuse disguised as an apology. I walked into the service area again. A couple were speaking with another service person and blocking the passageway so I waited quietly. David Sanchez walked over and said he could help me. I excused myself and went to his cubby. I did not make eye contact. 'Sorry, I snapped at you. Most people yell at us for not being open before 7am.' I said nothing and did not make eye contact. His computer stated 1 recall. No, it's 3. Did you want a car wash? No, thank you. And I can arrange a shuttle to take you home? No, thank you. It's going to be 3-4 hours. I'll wait. Are you sure? I looked at him and replied, 'In my experience with dealers, if you go home, they call you at 4pm and say the work couldn't be completed that day and they keep the car overnight. I'll wait here.' and looked back down. As always there are signatures, and he acted irritated that I reading them before signing them. I stayed in the waiting room as I watched my car inch forward in the line. Approx an hour later, it was moved - I suppose - into a work bay. The tv and music were too loud to work and it was too hot outside so I moved to a small table in the showroom. Around 0930, David Sanchez approached me with 'Mrs...your vehicle is ready.' I read the paperwork, signed it and asked where my car was waiting. 'It's right outside. The keys are inside.' It was outside alright. Behind 4 other cars with no drivers. Do I sit and wait? Do I back-up in crowded area with people who are not looking? The young woman came over and offered to move it. I thanked her and she did. There is one open 'lane'. As I turned a food truck headed down. I stopped and it kept moving forward so I backed up. I can't move right, left, backwards or forwards. The young woman saw the issue and motioned for the food truck to back up so that I could leave. I waved a thanks to her and left the dealership. I get it. There's no income on recall work. It *is* an opportunity to make a customer feel welcomed and plant the seeds for longer relationship. Evidently, that doesn't apply to women or seniors. I'll continue getting my regular service at my local mechanic who knows me by name, is happy to see me and goes the extra mile to make sure they get repeat business. My mechanic also got thank-you donuts this morning because yesterday was awful. More

Rachel le as always been my point of contact over at Rancho Ford she fast efficient and always has friendly smile on her face, thankyou so much for always be le as always been my point of contact over at Rancho Ford she fast efficient and always has friendly smile on her face, thankyou so much for always being spot on Rachelle keep up the amazing work. More

Kenn Olson, Service Advisor I brought my wife's Mustang in because it was stalling out, especially in reverse. Kenn diagnosed the problem immediately when I told him I had the ba I brought my wife's Mustang in because it was stalling out, especially in reverse. Kenn diagnosed the problem immediately when I told him I had the battery replaced about a month ago. I was in and out in about an hour and a half, with an oil, filter, lube, and a car wash. My family has been coming to Gosch before it was Gosch and been taken care of by Kenn for years. More

Rachelle Long is the GOAT (Greatest Of All Time). She has been our service adviser for around 5 years now and she has absolutely ruined any other service adviser for us. Sorry (Greatest Of All Time). She has been our service adviser for around 5 years now and she has absolutely ruined any other service adviser for us. Sorry everyone else. Her customer service is the best we've ever had, for anything. She's professional, reliable, friendly, has unsurpassed attention to detail... there aren't enough good things we can say about her. As long as Rachelle works there we'll be in a Ford. Thanks again Rachelle! More

Outstanding service Always a pleasurable experience dealing with Gosch ford Temecula. Professional staff worked hard to ensure my vehicle was finished on time. I would li Always a pleasurable experience dealing with Gosch ford Temecula. Professional staff worked hard to ensure my vehicle was finished on time. I would like to thank you More