Back

Gosch Ford Temecula - Service Center

Temecula, CA

4.8
3,143 Reviews

3,143 Reviews of Gosch Ford Temecula - Service Center

Sort by
January 08, 2021

Very poor and scary service department. They lost my service papers for days, charged me for services without authorization, and after I paid the cashier they returned the car without completing the req More

by fysics102
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason Noble
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chas Sudol
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Britton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Grant Bell, Nick Adkison, Tom Fuller
Jan 08, 2021 -

Gosch Ford Temecula responded

Brian, I would like to know what is going on with your car so I can try and help. Please contact me at your earliest convenience. We don't want any customer leaving still having problems with their car. - Grant Bell, Service Manager 951.699.1302 or gbell@goschmail.com

Jan 15, 2021 -

fysics102 responded

Your offer to tow our car and diagnose the problem is actually what I provided by dropping off our car at your location in the first place. Hence this a dubious offer at rectifying the situation and it still cost our family hundreds of dollars, as well as disrupting our family at a critical time. In addition, in good faith I have tried to keep this Ford vehicle, as well as another Ford vehicle, with hindsight I should have invoked California’s Lemon Law years ago. But it is your dealership’s service department’s last mishap and lack of concern for my family’s safety and needs which left me dumbfounded and finally broke our decades of loyalty to the Ford brand and especially the Gosh Ford dealerships in Temecula and Hemet. My wife wanted me to request I insist your company pick up the vehicle and return it fixed without paying another cent in repair bills, especially since the clutch and transmission issues with this car make it eligible for our California Lemon Law. However, you did not offer to make things whole for us and in pure honesty I cannot mentally allow your service department an opportunity to disrupt our family again. Sincerely, Brian

January 06, 2021

Nick Adkison is the best service manager at any dealership. He always listens & goes the extra mile to meet our service needs. Knowledge able, fantastic More

by Stingray2000
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Adkison
January 03, 2021

Good for the car and customer. Only complaint, too long to fix and get it back to me. Holiday, weekends, 3 stage paint no one’s fault. But I will be back. More

by Habu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenn Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Adkison
December 31, 2020

I so appreciate my favorite service rep, Rachelle Long. She always makes my visit a pleasure; from her sunny disposition to timely service. As long as I have a Ford... Rachelle will be my gal! More

by Cindy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachelle Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 31, 2020

Excellent service from Nick! Thank you for extra support and service. Oustanding communication and updates regarding repairs needed. We appreciate your hard work and extra efforts More

by Smithfamily
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Adkison
December 31, 2020

Joe was pleasent and efficient, got me in quick. The service was a normal amount of time. Got the car back and it was washed. Always happy with their service. More

by Dan
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 30, 2020

Rachel is always our service writer she is the best. We had pur oip changed and our tires rotated. We always come to Gosch for our auto needs More

by wwbrummer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachelle Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 30, 2020

It is always great to work with Nick!! He is upfront and never any last minute charges. Talks to you like a friend. Great service! More

by Steponme1104
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Adkison, Jacob Reed
December 29, 2020

The customer service I received from Mike and service department was great. Mike was very helpful and was able to get my vehicle in and fixed quickly. More

by Suz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Tinsley
December 28, 2020

Rachelle is a fantastic help and made my experience incredibly easy. She helped get my car in for service when other places couldn't help. More

by Connor Brummer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachelle Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
...
218
...