Gorman McCracken Volkswagen Mazda

Purchased a used vehicle online during COVID-19 quarantine. Spoke to salesman in depth about vehicle and their inspection. Two weeks later vehicle indicated a drive component needed service. Loca quarantine. Spoke to salesman in depth about vehicle and their inspection. Two weeks later vehicle indicated a drive component needed service. Local dealership estimated $1k in repairs in addition to 3 recalls not completed on vehicle they sold me. Gorman McCraken salesman and finance manager completely ignored all communications. Finally after another 2 weeks they offered 1/5th of cost. I would highly recommend avoiding this dealer with extreme prejudice unless you like garbage. More

Buying with ease After seeing the new inventory online, I call Gorman McCracken to ask a question. I spoke to Mike Lopez and he answered the questions that I had and w After seeing the new inventory online, I call Gorman McCracken to ask a question. I spoke to Mike Lopez and he answered the questions that I had and we set up an appointment for me to look at and test drive a Mazda CX-5. He was incredibly patient with me as half way to the dealership I forgot the title of my trade in and had to delay the appointment for 2 hours. Everyone there was incredibly nice and helpful and not pushy. Mike got me the deal I wanted and was the nicest salesperson I have ever met. Financing went off without a hitch, met Terese in Service and I was in and out in 2.5 hours. What a pleasure and I LOVE MY NEW MAZDA! More

Excellent service Both the sales agent And sales manager were excellent and providing knowledge about the vehicle and getting that vehicle financed. The salesman’s name Both the sales agent And sales manager were excellent and providing knowledge about the vehicle and getting that vehicle financed. The salesman’s name is Dakota and I will definitely return to this dealership in the future More

Dakota was GREAT! Excellent, friendly dealership! Dakota was our salesman and he was the best! He responded fast to all of my questions, and worked magic to get us in t Excellent, friendly dealership! Dakota was our salesman and he was the best! He responded fast to all of my questions, and worked magic to get us in the truck we wanted, and even had guys go to Austin to get the truck, not to mention meeting me before work to sign papers so I could be at work on time. Highly recommend this dealership & Dakota! More

Dakota is AMAZING!! After having a very rushed experience with the last veichle I purchased, Dakota was great at explaining all of my finance options so I could make the After having a very rushed experience with the last veichle I purchased, Dakota was great at explaining all of my finance options so I could make the best decision for my family! He was very patient with me and answered all of my questions and concerns in a professional manner! Highly recommend this guy!! More

Service Department Excellent service. Teres Love and service staff were very helpful. All personnel very friendly and helpful. I highly recommend them. Will be back for Excellent service. Teres Love and service staff were very helpful. All personnel very friendly and helpful. I highly recommend them. Will be back for any necessary service. No More

Awsome Experence with family!!!!!!!! The staff at Gorman McCracken dealership were awesome my experience was one of a lifetime. James B. Maxie took very good care of me during my visit The staff at Gorman McCracken dealership were awesome my experience was one of a lifetime. James B. Maxie took very good care of me during my visit there. He made sure I knew the ins and outs of my new 2016 Mazda 6 before I left the lot he felt more like a close family friend than a sales person you can't go wrong with him or the dealership. Thank you Mr. Maxie for taking care of me!!!!!!!!!!! More

BEST DEALERSHIP EVER We had the best experience ever at McCracken Mazda of Longview, TX. The sale's person, magic man, was straight and direct. He said he could and did ma We had the best experience ever at McCracken Mazda of Longview, TX. The sale's person, magic man, was straight and direct. He said he could and did make the deal happen. By the way, his name is Mr. James Maxie. Everyone must take a visit to McCracken Mazda to get a taste of the "Maxie Experience". Everyone at the dealership was so friendly and welcoming. I have never visited a car dealership and been in and out with keys to a new car in under two hours. This was so impressive to both my husband and I. The topper on the cake was that my twin daughters were presented the car as an early graduation present. Thanks, Mr. Maxie and the fine associates at McCracken Mazda. You can count on seeing us again in the near future. Willard and Tammy J. Augustus and twin daughters More