Gorman McCracken Volkswagen Mazda

Unfortunately, this dealership is padding their Google reviews by preying on customers. A family member had a personal cell phone taken by a salesman (Mr. Allen) who proceeded to rate himself 5 stars on G reviews by preying on customers. A family member had a personal cell phone taken by a salesman (Mr. Allen) who proceeded to rate himself 5 stars on Google on my family member's account. This is an unethical business practice and should not happen. Also, they did not even bother to help my relative set up the bluetooth phone connection with the newly purchased car. I am unhappy with the lack of professionalism here. More

It seemed to be a good dealership who offered a good deal price, until......I stated that I had my own financing company and was already approved. That's when the salesman changed the price stating the vehic price, until......I stated that I had my own financing company and was already approved. That's when the salesman changed the price stating the vehicle was going to be one thousand dollars more expensive. He stated that if we were not going to be financing with their company and use our own, then we would have to pay a thousand dollars more on the vehicle's advertised value. I told the salesman that we did not deal with crooks and decided to take our business elsewhere. This dealership is now scratched out from our list of potential sellers. Buyers beware, you may be in for a disappointing experience if you believe they will honor the price they advertise. More

I bought a Truck from them in 2022. Worst deal I ever made. The manger is involved with a company thats suppose to help build you credit after bankruptcy, and pretty sure the finance de Worst deal I ever made. The manger is involved with a company thats suppose to help build you credit after bankruptcy, and pretty sure the finance department is involved as well. They screwed up my credit and made it even worst. As far as the truck bad tires almost cost me and my wife our lives when one blew out on a busy interstate. Then I found out the other one in front had a bubble on it. This was 3 weeks after I bought the truck. There was more things as well. Then I went back to talk to them very rude. Dont go there. More

Mazda was offering a 0. 9% APR for a CX-50. The Mazda would go to my son in two years and than I would purchase another new Mazda. My father and I started working with Ray Mc 9% APR for a CX-50. The Mazda would go to my son in two years and than I would purchase another new Mazda. My father and I started working with Ray McMurrey on Monday Eve. Ray kept running back/forth to the back and eventually a trade-in amount was established for my 22' Bronco and a $6000 trade for a Harley Davidson. By the next morning Ray was communicating again. I advised him I wanted a copy of the dealer worksheet so I could run the numbers. He provided written numbers due to a system being down. The numbers reflected what we had agreed on, so I accepted the deal. EOD I received a call from Ray advising they could not honor the trade on the motorcycle and offered $2000 less. I declined and advised I wanted to cancel the deal. He called, making multiple offers. I reluctantly accepted $5,500. Finally by this point, just being exhausted w/ it all. I received another call with multiple men on it, advising the dealer worksheet would show $6000 trade for the bike and a $500 fee for five "free" oil changes, which I argued, these are not free, they are $500 out of my pocket or a $8 @ 60mths loss for me. Finally in finance.. the dealer worksheet had a "Service Contract" charge of $1,595?! Which essentially put the bike trade back to $4,405. I was so taken back by this deception. "Cody" then popped up essentially calling me and his own salesman a liar. He argued that what was discussed between Ray and I was irrelevant. He told me, at some point in the last group call, he had mentioned this $1,595 charge? Why would I decline a $4000/$5000 offer for the bike, but accept this? It was crazy! We were then ushered into Reggie's/GM's office, which he had completely disappeared at this point, Ray offered up his $200 commission trying to make things right. Ray was a STAR of a salesman, and to watch him be gaslighted by his own manager was disgusting. I walked out on the deal and purchased a new 2024 bronco the very next day w/ zero hassle and zero deception at Elliott Auto Group in MP! More

Very nice . Brooklin very helpful and customer oriented. Thanks, I would recommend this dealership to everyone. Brooklin very helpful and customer oriented. Thanks, I would recommend this dealership to everyone. More

I’d do one star if possible they are very untrustworthy. They will lie and tell you everything you want to hear to get you to drive there then change the prices you was quoted and they was extremely rude be They will lie and tell you everything you want to hear to get you to drive there then change the prices you was quoted and they was extremely rude because I asked why they changed the price listed even had screen shots and texts from their salesman saying the car was 15,000 then we get there and they changed the price to 20,000 and said if we wanted it the price wouldn’t stop us More

Shay is the reason we will continue to use Gorman McCracken for all future service and sales needs. She is extremely knowledgeable with exemplary attention to detail especially when explaining the w McCracken for all future service and sales needs. She is extremely knowledgeable with exemplary attention to detail especially when explaining the warranty we had previously purchased at another VW dealership on our 2017 Beetle. She is friendly and courteous and her people skills were so impressive that I wanted to let other people know there are still good experiences with dealerships if you know where to go to find an amazing service adviser like Shay B. More

This is our second suv we have bought from this dealer and all I can say is wow. Our sales person is kaylon and he is great. Made our buying experience great. He needs a raise for sure. The general manage and all I can say is wow. Our sales person is kaylon and he is great. Made our buying experience great. He needs a raise for sure. The general manager was great also. We will be buying more vehicles from this dealership in the future. Always a pleasure and very friendly. Everything about this dealership is awesome including the service center. More

I took my Mazda in for a 100,000 mile inspection, tire rotation, and oil change. I was concerned that my car was not running well and that I had a nail in my tire resulting in a repeated slow leak in my t rotation, and oil change. I was concerned that my car was not running well and that I had a nail in my tire resulting in a repeated slow leak in my tire. I dropped it off on Sunday evening and they called me an hour after they opened on Monday and said my car was ready for pick up. I was shocked! I asked if they had the correct car. They charged me for the inspection, tire rotation, and oil change. Said everything was good. The following week, my tires did not pass state inspection. I still had to have the nail removed from my tire that Gorman McCraken insisted was not there, and then two belts finally snapped as I was traveling out of state for my new job. All the reasons I had put my car in their shop to be proactive. I will never do business with this company again. More

I waited over a week to hear what was wrong with the car, another week to have it repaired. At pick up I had to pay almost $ 200 more that was originally quoted. I will never do business with this place ev another week to have it repaired. At pick up I had to pay almost $ 200 more that was originally quoted. I will never do business with this place ever again. Service woman was arrogant. More