Gordon Chevrolet

In route to Jacksonville I experienced a proble with my 2018 Malibu not shifting into park. I stopped my a Chevrolet dealership in Live Oak who advised tht they did not have the part to repair and recoomm 2018 Malibu not shifting into park. I stopped my a Chevrolet dealership in Live Oak who advised tht they did not have the part to repair and recoommneded that I take to a local dealership in Jacksonville, my final designation. The service department employee at the Live Oak dealership advised me the shift proble was very common with the Cevy Malibu but they did not have the repair art on hand. When I arrive to Jacksonville it was late and no delership was open. The next morning the batter had died and I had the car towed to Gordon Chevrolet the next morning. Mr. Ike Beckwith in the service depart was very helpful and advised that they dealership only had a few technicians working on Saturday, but they would try to ge to y car as soon as possible. I advised Mr. Becwith of the proble with the shift to park and my conversation witht he dealership in Live Oak in route to Jacksonville. I was advised at that time that a basic diagnostice fee of $189 might be required to identify the problem unless technicians were able to idientify the problem quickly. However $1,002.77 later for a part that cost $61 dollars and a battery, I picked up my car a few days later. Apparently, the battery had been drained from the car not going into shift and that charge, while pretty expensive, was understandable. The labor charges were standard for a dealership so no problems there, either. However, the $189 diagnostic fee for an issue that is common to the Malibu was problematic to me. After looking at my receipt of the $189 charged being itimized as Customer concern: 49 - Basic Evaluation 189.99 c/s a few days ago she parked and the vehicle gave a message shift to park, it went away after that. This has happended a few times. This seems to be killing the battery. Please check and advise. Park position switch. This is what was wirtten on the receipt, verbatimly. There was no explanation of what diagnotics were done to waranted a full $189.99 diagnostic fee as the problem with the shift and battery were identified in the concern and the fact the the problem is a common one to the Malibu. After I retuned home from Jacksonville, I made several attempts to contact Mr. Tim McLaughlin, the servce manager, but I was unable to speak with him alfter severval calls and leaving at least 3 voice messages and speaking with Mr. Beckwith. I belive in paying for fair sevrices rendered, but I do not think the $189.99 was anywhere close to a fair charge. I would like to be contacted by someone in managment to address this complaint. More

OUTSTANDING CUSTOMER SERVICE. The salesman was very friendly and knowledgeable,. i will always bring my car back here. The salesman was very friendly and knowledgeable,. i will always bring my car back here. More

They treat me with great respect and value my business. I appreciate their consideration for my time. I appreciate their consideration for my time. More

They work with you and help you find what you need and they greeted me when I first got there and was finding anyway to help me they greeted me when I first got there and was finding anyway to help me More

Nick was very knowledgeable about trucks and patient too. He made our buying experience a good one! He made our buying experience a good one! More

All excited to look at this vehicle last Sunday. Got there at 1 o’clock because one of the website says they opened at 1 on Sundays! They were closed strike one. Then starting on Monday morning, I Got there at 1 o’clock because one of the website says they opened at 1 on Sundays! They were closed strike one. Then starting on Monday morning, I got texts all week from four different people! Strike two! no need to blow up my phone! I made appointment for 11 o’clock this past Saturday. We were there on time to find out we were fourth in line to test drive this vehicle after having an appointment! Umm no. I’m not waiting or wasting my Saturday to test drive a vehicle when there’s plenty of cars for sale out there! Strike 3 The excuse was explained to us that they don’t know what the other sales people are doing. An easy fix – have a meeting or something so that appointments for the same vehicle isn’t overlapped ! both my husband and I are vehicle shopping and you could’ve had two sales, but you blew it! More

Great service! We worked with Joey he was great to work with, very happy with our experience. We worked with Joey he was great to work with, very happy with our experience. More

The dealership was clean and organized. on time with appointment. Staff always courtious and helpful. on time with appointment. Staff always courtious and helpful. More

Excellent car buying experience. No pressure buying. At other dealerships, I felt pressured into purchasing a vehicle that I didn’t want because they told me that was my only option. No pressure buying. At other dealerships, I felt pressured into purchasing a vehicle that I didn’t want because they told me that was my only option. Gordon Chevrolet definitely prove them wrong. More