Gordie Boucher Village Ford of Thiensville - Service Center

Very professional and courteous. They called with updates and let me know when car was ready as well as if there were any unforeseen issues. updates and let me know when car was ready as well as if there were any unforeseen issues. More

The service team was great as always. They were able to fix the issues with trailer lights in a day. I was able to use my trailer the same day. They even let me pay over the phone since I couldn't get th fix the issues with trailer lights in a day. I was able to use my trailer the same day. They even let me pay over the phone since I couldn't get there in time. More

Short Notice Service I called around 8:00 AM with a coolant problem, August 6th, 2020. They scheduled an appointment for around 10:00 AM. I dropped off my truck shortly a I called around 8:00 AM with a coolant problem, August 6th, 2020. They scheduled an appointment for around 10:00 AM. I dropped off my truck shortly after 10, added an oil change and some other things I wanted checked. They diagnosed and fixed the coolant problem, did all the add-on's and I was on the road before 1:30 PM. I am very pleased that on short notice the Service Department was able to get me up and running so quickly. Roughly three hours may seem to be a long time to some people; but consider this. Many auto "service centers" will not take you in even if a road side emergency exits. Coolant problems can become very serious and expensive if not dealt with quickly and correctly. Boucher's Service Department gets a Five Star rating from me. More

Very professional and great service always! I trust them over anyone else I’ve been to! And they promptly get you scheduled when you call! over anyone else I’ve been to! And they promptly get you scheduled when you call! More

Best service dept in the area I have been coming to Boucher Ford in Thiensville for over 10 years. I have tried other Ford dealers and I always come back to this location. Kevin, I have been coming to Boucher Ford in Thiensville for over 10 years. I have tried other Ford dealers and I always come back to this location. Kevin, Tim, Angie, and Mark always take care of me like I am family. Other dealers are closer, but they do not have the personalities that work here. Plus they all address me by my first name when I walk in. That's SERVICE. More

Great experience good service only would have liked a car wash as part of the service . Everything seem great moving to TX so will get a dealer there. wash as part of the service . Everything seem great moving to TX so will get a dealer there. More

Awesome staff! Great customer service which is why i keep coming back. Service department has been wonderful to me every time I drop my car off with out an appointment! Very accommodating and the work do coming back. Service department has been wonderful to me every time I drop my car off with out an appointment! Very accommodating and the work done on my car has been top notch. Also mark is a great salesman when we are in the market in an going to him first. He is the best car sales person I have ever worked with. No pressure and the guy knows his cars. More

Stellar Rick Becker and his crew did a magnificent job of repairing damage to my Fusion. Their estimate was competitive, the time line short, and coordination Rick Becker and his crew did a magnificent job of repairing damage to my Fusion. Their estimate was competitive, the time line short, and coordination with the insurance company smooth. Not only was the repair flawless, but the detailing left me feeling like my 8 year old car was brand new. The cashier was professional and friendly as well. Apologies for the staff I dealt with whose names I did not get. More

They do "(We) Ride With You Every Mile!" I bought a new F150 from this Ford dealer less than a month ago and discovered a small scratch/gouge in the rear driver side glass. Kevin Ramthun, Se I bought a new F150 from this Ford dealer less than a month ago and discovered a small scratch/gouge in the rear driver side glass. Kevin Ramthun, Service Manager, to look at it and took pictures for submittal to Ford Motor Company. A week later I received a call from Kevin that the replacement glass came in and we scheduled an appointment to change the glass on the truck. To my surprise, the glass and labor were replaced at no cost to me! I am very pleased and appreciative. Gordie Boucher-Thiensville dealership gets five stars and a thumbs up for customer service from me! Thank you! More

Service was quick and accurate. Parts were ordered and repairs made in timely fashion. Staff is great with customer service. Car works great. I'm satisfied was quick and accurate. Parts were ordered and repairs made in timely fashion. Staff is great with customer service. Car works great. I'm satisfied. More