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Gordie Boucher Village Ford of Thiensville - Service Center

Thiensville, WI

4.8
628 Reviews
Call Service Center (262) 257-9649

628 Reviews of Gordie Boucher Village Ford of Thiensville - Service Center

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April 24, 2024

Service was very good, but the price for the battery was very high. Costco carries the same battery for almost $100 less. Both the Motorcraft and Interstate AMG batteries are manufactured by Johnson Contr More

by JUNK.SPAETH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Carr
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2024 -

Gordie Boucher Village Ford of Thiensville responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Mike Wemmer Service Manager 262-242-1100

Helpful
April 24, 2024

Dealer is diligently working to diagnose and resolve any issues that they may discover at this time. More

by COACHBRIANLEIGH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Gallitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Garbo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 25, 2024 -

Gordie Boucher Village Ford of Thiensville responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Village Ford of Thiensville. Mike Wemmer Service Manager 262-242-1100

Helpful
April 21, 2024

RV overheated during our trip around Lake Michigan. Called Gordie Boucher on a Saturday morning to see if they could help me. Great people, great service. Special thanks to Tim and his team for their o More

by mannyromeu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Gallitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2024 -

Gordie Boucher Village Ford of Thiensville responded

Thank you, Manny! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gordie Boucher Village Ford of Thiensville. Mike Wemmer Service Manager 262-242-1100

Helpful
April 20, 2024

When we called to make appointment it was easy and timely. We were told exactly what we needed. More

by BMac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wemmer
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Apr 21, 2024 -

Gordie Boucher Village Ford of Thiensville responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gordie Boucher Village Ford of Thiensville, we look forward to having you as one of our valued customers for many more years to come! Mike Wemmer Service Manager 262-242-1100

Helpful
April 19, 2024

I appreciate the thorough explanation I received concerning the service required. The video was especially helpful. More

by MEJMETZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Gallitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 21, 2024 -

Gordie Boucher Village Ford of Thiensville responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mike Wemmer Service Manager 262-242-1100

Helpful
April 18, 2024

Took three tries but they kept at it until it was fixed. Stood behind thier work. More

by KZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Gallitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Wemmer
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Apr 19, 2024 -

Gordie Boucher Village Ford of Thiensville responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mike Wemmer Service Manager 262-242-1100

Helpful
April 18, 2024

Folks in the service department are great. Always very accommodating with quick turn around on any service I need. More

by JBIEVER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Gallitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Wemmer
Report | Print
Apr 18, 2024 -

Gordie Boucher Village Ford of Thiensville responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gordie Boucher Village Ford of Thiensville to be a positive one. Please don't hesitate to reach out if you need anything else. Mike Wemmer Service Manager 262-242-1100

Helpful
April 13, 2024

Great service. Friendly. The chairs in the waiting room could be a little more comfortable. More

by SSCHMIDT17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Gallitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 14, 2024 -

Gordie Boucher Village Ford of Thiensville responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Mike Wemmer Service Manager 262-242-1100

Helpful
April 12, 2024

Nice small dealership very close to home. All pricing was reasonable and quotes straightforward. I look forward to getting my Ford serviced their in the future. More

by Andrew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Gallitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 13, 2024 -

Gordie Boucher Village Ford of Thiensville responded

Hi Andrew: Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mike Wemmer Service Manager 262-242-1100

Helpful
April 10, 2024

Service is very thorough, professional and prompt. The service video is a nice addition to the service program More

by WINKX5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Gallitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Wemmer
Report | Print
Apr 11, 2024 -

Gordie Boucher Village Ford of Thiensville responded

Hi there, we appreciate your positive review about your recent experience with us! We can't wait to see you again, have a great day.

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