Gordie Boucher Village Ford of Thiensville - Service Center

Friendly professional service They got me in quickly and kept me informed of the progress kept me informed of the progress More

Service advisor was friendly, check in went quickly and vehicle was serviced in less than an hour. Very pleased with the service appointment. vehicle was serviced in less than an hour. Very pleased with the service appointment. More

Pleasant experience No No Leave me alone Leave me alone please Come on xxxx it please Come on xxxx it More

After I unexpectedly encountered a 15 MPH speed bump that Milwaukee placed in the middle a 25 MPH residential street--rather than actually enforcing their own traffic laws--I dropped off my Mustang after dri Milwaukee placed in the middle a 25 MPH residential street--rather than actually enforcing their own traffic laws--I dropped off my Mustang after driving home--very slowly. Next day I talked to Adam about the situation. He suggested a full front-end and suspension inspection. I agreed. Later, Service Technician, Justen, sent me a detailed video with the results of his inspection. Surprisingly, all components were solid and roadworthy. He suggested a front-end alignment, but otherwise, no other damage or repairs needed. Great. Within a few hours, Angie called and pronounced it ready for my pickup. Later that day, I stopped by to buy an additional spare Mustang key fob. Mr. Bauer from parts actually walked out to my car with the fob to assure it worked and programmed it before charging me for the part. Very helpful. On my way out, I talked with Tim who gladly scheduled a Works appointment for my truck in the following week. Quite a team effort providing exceptional customer service from Boucher Village Ford's Service and Parts departments. Thanks everyone. More

The service department has been very helpful with issues I was having with my vehicle. The complimentary pick up/drop off service has been a great help as well. I was having with my vehicle. The complimentary pick up/drop off service has been a great help as well. More

I wish that service would leave a mileage sticker on the windshield after my oil changes. windshield after my oil changes. More

I told dealer what I was looking for. Either order or find a truck. We ordered. Took 3 months but that was good. Very helpful. Either order or find a truck. We ordered. Took 3 months but that was good. Very helpful. More

Great communication and top quality work. They made sure that everything was as good as new before they returned it. They made sure that everything was as good as new before they returned it. More

Kept in constant communication and went above expectations in ensuring I was taken care of. expectations in ensuring I was taken care of. More

I purchased a set of four tires last year. was told my tire lug nuts needed to be replaced at recent Service. I was not shone any problem with the lug nuts. was told my tire lug nuts needed to be replaced at recent Service. I was not shone any problem with the lug nuts. More