Gordie Boucher Village Ford of Thiensville

My experience was great from the first phone call to the sales department. Marvin answered the call, that went good, set an appointment for afternoon. Upon arrival Marvin greeted me, and the dealing went sm sales department. Marvin answered the call, that went good, set an appointment for afternoon. Upon arrival Marvin greeted me, and the dealing went smoothly, and satisfactory. Alls good. More

Always good advice from Tim the service advisor & keeps me on top of critical preventative maintenance. With a smile! me on top of critical preventative maintenance. With a smile! More

Good service and on time. Especially like when work performed is on video file and for mine to review. Especially like when work performed is on video file and for mine to review. More

Excellent communication and problem solved as quickly as feasible The car was delivered back in full working order with no follow up required feasible The car was delivered back in full working order with no follow up required More

Transparent, efficient and very customer service oriented Clean showroom, no pushy sales pitch. Overall great experience Clean showroom, no pushy sales pitch. Overall great experience More

I had a flat tire and my car does not have a spare tire. Tim logged me in right away and took care of my problem. Tim logged me in right away and took care of my problem. More

I think they fixed the problem, but they gave no updates. I had to call multiple days in a row because I received no communication. They also didn't let me know they would need my car another day until after I had to call multiple days in a row because I received no communication. They also didn't let me know they would need my car another day until after the service department had closed around 5 or so. And of course recommended over $3000 worth of work on some things that didn't necessarily need to be replaced, like 3 out of 4 of the tire pressure sensors. I appreciated that they picked up and dropped off the vehicle for free, but the communication should have been the other way. More

I am extremely disappointed with how this service visit was handled. I originally brought my Bronco Sport in because of multiple warning messages. I was told the vehicle was fine, and based on that reassur was handled. I originally brought my Bronco Sport in because of multiple warning messages. I was told the vehicle was fine, and based on that reassurance I authorized approximately $1,200 in preventative maintenance while the vehicle was already at the dealership. Only afterward, while the vehicle was still there, the warnings returned and I was told the AWD module had an internal fault and needed replacement. I authorized another $1,275 repair because I was told that was the diagnosed problem. I ultimately paid approximately $2,700 before getting the vehicle back. On my first drive after pickup, the charging-system warning returned. I immediately contacted the dealership and brought the vehicle back. I have now been told the generator/alternator needs replacement for approximately another $1,800. What frustrates me most is the sequence. I authorized significant optional preventative maintenance because I had been told the vehicle was fine. If I had known there was still a major unresolved problem, I would have prioritized that money toward repairing the vehicle instead. I am now in the position of having spent approximately $2,700 and being unable to afford the additional repair the dealership says the vehicle needs. I also found communication throughout this process frustrating and had to repeatedly push for explanations and diagnostic documentation. Regardless of whether the AWD module and generator ultimately both required replacement, I do not feel this process gave me the information I needed to make informed decisions about where to spend my money. I picked up the vehicle believing the problem had been addressed and immediately found that it had not been. This experience has seriously damaged my confidence in this service department. More

Friendly, on time, thorough, and a pleasant experience. I really like the home pickup and delivery option. This made it easy to schedule and allowed us to continue working while our car was being serviced. I really like the home pickup and delivery option. This made it easy to schedule and allowed us to continue working while our car was being serviced. More

Very friendly. I had to reschedule. It wasnt a problem. My car was done quickly. I had to reschedule. It wasnt a problem. My car was done quickly. More