Gordie Boucher Village Ford of Thiensville

While waiting, I received a video of the inspection of my F 150. That was a pleasant surprise. F 150. That was a pleasant surprise. More

I stopped in to pick up my truck after repairs were completed that Tim had scheduled with one of their technicians who specialized in the specific type of repair the truck needed. On the way out, an completed that Tim had scheduled with one of their technicians who specialized in the specific type of repair the truck needed. On the way out, and almost as an afterthought, I asked Tim if the dealer’s tire specials were still good through December 31st as my Mustang needed new tires. Tim said yes, but the $200 Ford Pass rebate offer expired after November 28th. Tim saved me $200 with that answer. I then scheduled a November 27th new tire appointment for my Mustang. Next ensued a conversation between Tim and Angie regarding which tires would be the best selection based upon my needs. The energetic conversation eventually even included Bryan from parts. It is always impressive to see how personally invested Boucher Thiensville’s service personnel are in assuring delivery of the highest quality service whenever we bring our vehicles to them. More

Found the problem on the car and repaired it and did an oil change at the same time. Happy with the cost and the car works great. oil change at the same time. Happy with the cost and the car works great. More

I originally purchased my car here 8 years ago. It’s a bit of a hike away from where I live. I had a major issue with a leak in the windshield that nobody else could find no matter how many times I It’s a bit of a hike away from where I live. I had a major issue with a leak in the windshield that nobody else could find no matter how many times I told them the issues I was having over the span of months. Needless to say those dealerships and auto shops negligence caused significant water damage to my control box that needed to be replaced as well now. I’m so thankful for this dealership being able to not only figure out the problem within an hour of when I dropped it off. But they kept me in the loop the entire time and did an excellent job fixing my car. It was well worth the drive up and I will bring my car back for any service work needed and likely the purchase of my next vehicle! More

Great customer experience, very professional and courteous I was extremely satisfied with the speed and quality of the repair courteous I was extremely satisfied with the speed and quality of the repair More

They are always informative, fair and helpful They do a great job communicating Very friendly and polite great job communicating Very friendly and polite More

The gentleman at the service counter is always so helpful and honest. Love the video provided of the service being done to my car. and honest. Love the video provided of the service being done to my car. More

Every interaction over the past year has been great. Never any issues Always a very friendly staff Never any issues Always a very friendly staff More

Service Department personnel are professional and personable . Services were completed in timely fashion. Salespeople in the waiting area stopped to check that I was comfortable and didn't need anyth personable . Services were completed in timely fashion. Salespeople in the waiting area stopped to check that I was comfortable and didn't need anything. I had a small mishap after leaving. I called, they had me return and they fixed the problem. More

Everyone at the dealership is very nice and professional. What I am very disappointed in is that on Friday, December 1 I went in for a standard oil change and received confirmation that my battery was checke What I am very disappointed in is that on Friday, December 1 I went in for a standard oil change and received confirmation that my battery was checked also and in good condition. The very next day on Saturday, December 2 my battery died completely; this is what caused me to have to come back in only two days later, when the battery should have actually been checked and not just signed off on a sheet. I feel the multi point inspection was just pencil-whipped and not actually completed which is very concerning. More