Gordie Boucher Lincoln of West Allis - Service Center

Awesome? Here’s an overused or poorly applied word. Same in this case, but I’ll move on. GB Lincoln is a GREAT Team. Period. They work hard and really make sure that each and every time I’m in Same in this case, but I’ll move on. GB Lincoln is a GREAT Team. Period. They work hard and really make sure that each and every time I’m in the shop for service the quality of their work, their attitude and focus reminds me “you made the right choice, Dan! Lincoln from GB was the right choice” More

Excellent service Our MKZ was having trouble starting, We suspected the battery was dying and we called to make an appointment just a couple days before New Years day. Our MKZ was having trouble starting, We suspected the battery was dying and we called to make an appointment just a couple days before New Years day. Even though they were booked up, they squeezed us in, got us a new battery and cable under warranty, and got the car back to us the next day (New Years Eve). This car is our first Lincoln and I have been so impressed with the service and attention we have received from this dealership from the initial purchase to any follow-up work service work. These guys understand what service and keeping the customer happy is. More

Service Work I had a routine oil change. Everything was handled promptly and completed on a timely basis. Richard was pleasant and fully explained what had been d I had a routine oil change. Everything was handled promptly and completed on a timely basis. Richard was pleasant and fully explained what had been done. More

No tire pressure checking You are supposed to check the tire pressure when doing the oil change with tire rotation. But when I got the car after the service, the tire pressure You are supposed to check the tire pressure when doing the oil change with tire rotation. But when I got the car after the service, the tire pressure is the same as before. More

Great experience. Kept on the scheduled. Service dept. kept in mind my requests. Everything that was mentioned was completed. Appt. Was made. Confirmed the morning of time of pick up & return. My car was kept in mind my requests. Everything that was mentioned was completed. Appt. Was made. Confirmed the morning of time of pick up & return. My car was sparkling clean when returned. Thanks to the car washer.Love the Pick/Drop up Service. Top notch.Service & Sales. Will only buy/lease cars from Gordie Boucher!! More

New tire Arrived at the dealership with a flat tire. Questioned if I could have the tire replaced the same day. They said yes. Would take about 2 hours. I was Arrived at the dealership with a flat tire. Questioned if I could have the tire replaced the same day. They said yes. Would take about 2 hours. I was able to get a ride home by the dealer. Great service all around. More

Friendly and efficient staff Thanks to Gus Hollo on getting a coupon cleared for service , the writers i spoke with entering the shop and most of all Richard Lopez (tech) who perf Thanks to Gus Hollo on getting a coupon cleared for service , the writers i spoke with entering the shop and most of all Richard Lopez (tech) who performed the work done on the vehicle.. I do plan on having my vehicle serviced at this dealership in the future. More

quick and thorough. An unexpected issue which was resolved in short order. Thank you. Five stars. The fix was expensive but they worked with me on it. Thanks again. An unexpected issue which was resolved in short order. Thank you. Five stars. The fix was expensive but they worked with me on it. Thanks again. More

Great staff- great service-great sales force The purchase was the easiest and fastest purchase ever! No hard pressure to buy all the extras. We felt they were honest and fair with us. Plus follow The purchase was the easiest and fastest purchase ever! No hard pressure to buy all the extras. We felt they were honest and fair with us. Plus followup care has been amazing. My parents bought a used car. We had an issue that just went off warrantee and they generously and kindly took care of it even though technically they didn't have to. They have been so kind and generous with my parents. I appreciate all that they have done. Thank you. More

Poor Service...Caused Me to Get Towed In June of 2019 I took my Lincoln MKS to Boucher for an oil change along with the inspection that comes with it. On September 13th, while traveling on In June of 2019 I took my Lincoln MKS to Boucher for an oil change along with the inspection that comes with it. On September 13th, while traveling on the Indiana Turnpike the car wouldn't start after stopping at a Rest Area. We lifted the cap on the battery terminals and it was completely filled with corrosion. It takes many months to accumulate that amount of corrosion and it stunned the tow truck driver, saying he'd never seen anything like that, especially on a Lincoln. He towed us 7 miles to the nearest dealership and we arrived just 15 minutes after the service department had closed on a Friday. We were finally able to get a loaner because the sales manager felt so bad for us being stranded. (Rental cars were booked for the weekend) So we left the MKS at this dealership for the weekend, they happened to get a new part and install it by 1pm on Monday (3 days later) so we could drive home to Milwaukee. I missed a day of work because of this delay. ALL OF THIS BECAUSE THEY FAILED TO CHECK THE BATTERY DURING THE INSPECTION. So yesterday my husband takes the car back to Boucher for another oil change. He addresses the Service Manager about the previous issue expecting some sort of apology, but instead was given a shrug and told his employee to check the battery under his breath. This is our second Lincoln from this dealership and we love working with Gus in Sales, but this was just too much. This Service Manager lacked any sort of customer service or accountability for his staff's work. That's the end of our relationship with this dealership. More