Gordie Boucher Lincoln of West Allis - Service Center

Visit was for 2 recalls. The repairs did not take as long as estimates which was appreciated. Another recall was identified but parts were not available to address it. # of recalls is a concern. Is qu long as estimates which was appreciated. Another recall was identified but parts were not available to address it. # of recalls is a concern. Is quality slipping? More

Service staff are very kind, patient, and professional. They work diligently to understand your needs and meet them. My vehicle is kept clean and protected while service work is performed. They work diligently to understand your needs and meet them. My vehicle is kept clean and protected while service work is performed. More

The Service Advisor greeted me immediately as I drove in and wrote up the order immediately and showed me where the waiting lounge was, even though I have been a customer for several years but he made sure and wrote up the order immediately and showed me where the waiting lounge was, even though I have been a customer for several years but he made sure I knew where it was anyway. They had my vehicle in to start the service shortly after i went to the waiting lounge. Service was prompt, complete and my automobile was washed as part of the service. All service greeters had their face masks on and on properly which was comforting to see. I was impressed with all facets of the visit to Boucher Lincoln. ****Just one added note regarding health safety at Boucher Lincoln: I found the service department employees to all be following the Virus health guidelines but when I walked onto the sales floor it was totally different standards. Some sales personnel had no face mask at all visible; some had them on but didn't cover their nose so therefore were ineffective and maybe 2 or 3 was wearing a face mask properly. The Sales floor employees lack of health standards were disturbing. More

Service department did a great job. Ken was excellent and the pick up service was great. Will bring my car back for service. Gordie Boucher always treats me right!!!!!! the pick up service was great. Will bring my car back for service. Gordie Boucher always treats me right!!!!!! More

Great service as usual. No problems. Everyone did a nice job. I came in for an oil change and tire rotation. Very good. Thanks fo job. I came in for an oil change and tire rotation. Very good. Thanks fo More

The service department did an excellent job of completing the warranty work on my vehicle. They provided a brand new vehicle to drive (only 2300 miles on it) while I waited for the repair. the warranty work on my vehicle. They provided a brand new vehicle to drive (only 2300 miles on it) while I waited for the repair. More

I am extremely satisfied with the body work, and also I am extremely satisfied with the body work, and also the top notch customer service in body shop. My vehicle looks brand new again. Thanks! I am extremely satisfied with the body work, and also the top notch customer service in body shop. My vehicle looks brand new again. Thanks! More

Excellent Communication Work and the costs were clearly explained. Rich went over everything and the work performed was completed before the estimated time. Overall, an enj Work and the costs were clearly explained. Rich went over everything and the work performed was completed before the estimated time. Overall, an enjoyable experience. More

Brian in service - he is exemplary! Boucher service is outstanding, especially when there is a 1-to-1 relationship. Dawn didn’t know me and it was evident. outstanding, especially when there is a 1-to-1 relationship. Dawn didn’t know me and it was evident. More

Oil change, tire rotation Professional Service, courteous, timely, friendly. Worked with Dawn who has always been very expedient in taking care of her customer. Totally pleas Professional Service, courteous, timely, friendly. Worked with Dawn who has always been very expedient in taking care of her customer. Totally pleased with Gordie Boucher! More