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Gordie Boucher Lincoln of West Allis - Service Center
West Allis, WI
792 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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792 Reviews of Gordie Boucher Lincoln of West Allis - Service Center
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September 24, 2020
Service was done quickly and they communicated with me throughout the process to make sure everything was done correctly. They picked up my car and returned it while leaving me a loaner car in case I nee throughout the process to make sure everything was done correctly. They picked up my car and returned it while leaving me a loaner car in case I need it. More
by STEVE
Verified CustomerEmployees Worked With
September 21, 2020
Service met all my expectations. Boucher provides excellent customer service. Always accomodating. They are always willing to work with you and make adjustments to coincide with your schedule. excellent customer service. Always accomodating. They are always willing to work with you and make adjustments to coincide with your schedule. More
by JDORN9166
Employees Worked With
September 15, 2020
Nice group of people to work with. I travel all the way from Oconomowoc to have my service done here. That should say a lot !!! from Oconomowoc to have my service done here. That should say a lot !!! More
by MPANELLA1966
September 14, 2020
Service just seems to be slow. Waiting area is nice but service area itself just doesn’t seem to be as customer focused as other places or even as I feel it was when we first went there. service area itself just doesn’t seem to be as customer focused as other places or even as I feel it was when we first went there. More
by grammalyn
Employees Worked With
Don’t know name
September 03, 2020
Dawn was fantastic! She did everything it took to get my car serviced and back to me in record time. I was treated like a valued friend. I’ll be back! car serviced and back to me in record time. I was treated like a valued friend. I’ll be back! More
by Heather
Employees Worked With
September 03, 2020
Horrible experience! The transmission on my vehicle Horrible experience! The transmission on my vehicle (under 60k miles) needs to be replaced, known issue and has an active service bulletin). The rep Horrible experience! The transmission on my vehicle (under 60k miles) needs to be replaced, known issue and has an active service bulletin). The repair is covered under warranty and Boucher Lincoln has had my vehicle for 2 days and has not assisted me with a loaner vehicle. They have no consideration for people who need a vehicle to earn a living. I called and spoke to Joe England who claimed to be the GM. Joe is very short with customers and rude! Joe said either him or "Roy" would call me back with some type of resolution, I am still waiting to hear back. If I could move vehicle and take it to a different Lincoln dealer I definitely would. Very unprofessional. More
by Angelaresa
Employees Worked With
Joe England
September 01, 2020
We started off on the wrong foot because I was early. Told I had to wait 10 minutes till the appointment time. My motto: If you're not early or late. Thing improved after that. Job was done in a timely f Told I had to wait 10 minutes till the appointment time. My motto: If you're not early or late. Thing improved after that. Job was done in a timely fashion and I was thanked. More
by lkreiter
Employees Worked With
August 31, 2020
Dawn the service consultant was very personable engaging in a real conversation, which was a welcome change for me from other customer service people I have dealt with from other unrelated businesses, where in a real conversation, which was a welcome change for me from other customer service people I have dealt with from other unrelated businesses, where brevity is the norm. More
by BRITESTAR2001
Employees Worked With
August 28, 2020
Always a good experience!!! Totally satisfied!! Thank You!! My car never requires anything more than oil changes or tire rotation..that says a lot compared to what we have with other vehicles!! You!! My car never requires anything more than oil changes or tire rotation..that says a lot compared to what we have with other vehicles!! More
by MBCONSTABLE1
Employees Worked With
Kent Jacobsen
August 28, 2020
Brian the service consultant was very knowledgeable and helpful. Definitely very customer orientated. To be truthfully honest we were not happy with Boucher until then. helpful. Definitely very customer orientated. To be truthfully honest we were not happy with Boucher until then. More
by MARIOEVA1
Employees Worked With
