Back

Gordie Boucher Lincoln of West Allis - Service Center

West Allis, WI

4.7
792 Reviews

792 Reviews of Gordie Boucher Lincoln of West Allis - Service Center

Sort by
November 04, 2020

Great Service,very helpful. Wonderful pickup service, easy and friendly. I will use again. Very easy to schedule service online quick and easy. Thank you 🙏 More

by RODNEYC1966
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dawn Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Mattison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kent Jacobsen, Rich Czebotar
Nov 04, 2020 -

Gordie Boucher Lincoln of West Allis responded

Thank you for your review, Rodney!

October 31, 2020

Had a low tire indication. Was close to your facility so drove in to get air put in tire and a plate tightened under the car. They found a screw-in the tire. One hour and 15 minutes later I was able to le More

by BSIMPSON1227
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dawn Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2020 -

Gordie Boucher Lincoln of West Allis responded

Thank you for the review! We hope to see you again in the future!

October 29, 2020

Great Job Gordie Boucher Lincoln! The Service Dept is above par on customer satisfaction. All my concerns were addressed & fixed at my recent visit. Special thanks to Steve & Roy. More

by JEFF0110
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Mattison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roy
Oct 29, 2020 -

Gordie Boucher Lincoln of West Allis responded

Thank you for the positive review, Jeff!

October 27, 2020

Tim and the Service Team quickly and efficiently mounted a great set of new tires on my MKS. Not only was the work done earlier than promised, but the price was even a bit below the original estimate - nic More

by MUZIK92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dawn Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim, Kent Jacobsen
Oct 28, 2020 -

Gordie Boucher Lincoln of West Allis responded

Thank you for sharing!

October 23, 2020

Excellent service always. They always return a clean car and respect us a customer with their Covid care steps , we appreciate that. All the people are so nice to deal with , who would go anywhere else. Tha More

by heunlynnken
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kent Jacobsen
Oct 28, 2020 -

Gordie Boucher Lincoln of West Allis responded

We are so thrilled you had a clean and comfortable visit with us. At Boucher, we're continuing our commitment to keeping our guests and employees safe during the Covid-19 pandemic.

October 22, 2020

I pass three other dealers on my way to Boucher. But I choose to drive from Oconomowoc, This should tell you a lot. Dawn and the service tech always do an awesome job. More

by MPANELLA1966
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dawn Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2020 -

Gordie Boucher Lincoln of West Allis responded

Thank you for continuously choosing Boucher!

October 20, 2020

Day of service was great! Good explanations and communication. Service was completed in one hour. However, I experienced much confusion and miss information trying to book the appointment that prov More

by BOMAX17
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Timothy LeBlanc
Oct 29, 2020 -

Gordie Boucher Lincoln of West Allis responded

We are very sorry you had a confusing experience booking your service appointment with us. When you have the opportunity, please reach out to our Service Manager, Roy Reger, at 414-327-6000 so we can discuss this further. Thank you for your feedback.

Oct 29, 2020 -

BOMAX17 responded

It was explained to me what happened. So no need for further discussion. It had to do with service people either not having the same information or neglecting to tell me service home pick up was for Lincoln customers only when I initially booked the appointment and the changing the story when I had to reschedule. Confusing? It was. All good now.

October 19, 2020

This was the first service visit for my 2019 Lincoln MKZ Hybrid. The car was picked up at 8 am, serviced, and returned to me at 12:30 pm at no charge. Awesome! More

by Mike J.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Mattison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kent Jacobsen
Oct 29, 2020 -

Gordie Boucher Lincoln of West Allis responded

Thanks for sharing, Mike! We are glad you had a quick and easy service visit with us!

October 17, 2020

Service was fast and friendly, accommodating. I arrived almost an hour early by accident and they still started on my vehicle right away. Will be back! More

by CJK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Czebotar
Oct 29, 2020 -

Gordie Boucher Lincoln of West Allis responded

We look forward to your next visit!

October 16, 2020

Had a problem with lightning In car after replacing Had a problem with lightning In car after replacing battery Bryan helped me out with Problem and showed me how To work setting s On car that More

by BRAUNW323
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Mattison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2020 -

Gordie Boucher Lincoln of West Allis responded

Thank you for sharing!

...
63
...