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Gordie Boucher Lincoln of West Allis - Service Center

West Allis, WI

4.7
792 Reviews

792 Reviews of Gordie Boucher Lincoln of West Allis - Service Center

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December 16, 2020

Service was outstanding. Needed a new battery and an oil change. Finished the job quickly. I was a little surprised at the price. I’ll ask next time. More

by BLEHOUILLIER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dawn Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2020 -

Gordie Boucher Lincoln of West Allis responded

Thank you for the review!

December 15, 2020

One two three four five six seven eight nine ten.One One two three four five six seven eight nine ten. One two three four five six seven eight nine ten. One two three four five six seven eight nine More

by JOHN.WILLIAMS2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dawn Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Mattison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kent Jacobsen, Rich Czebotar
Dec 22, 2020 -

Gordie Boucher Lincoln of West Allis responded

Thanks for the positive review, John!

November 26, 2020

Dawn Kelly was friendly, knowledgeable, and efficient. Going in for service was a pleasant experience as it has been in the past. Gus Hollo is the best sales person I’ve encountered in my many years of pu More

by JRIFELJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gus Hollo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dawn Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2020 -

Gordie Boucher Lincoln of West Allis responded

Thanks for the review!

November 26, 2020

I spent $1400 on service on my 2017 Lincoln Continental. New software was downloaded. I picked up my car only to find out the display remained lite and the radio remained on after I turned off the car. I ha More

by RALUKASZEWSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dawn Kelly
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2020 -

Gordie Boucher Lincoln of West Allis responded

Richard - thank you for giving us the opportunity to discuss this further and make things right. Please don't hesitate to reach out to us if there is anything we can do for you in the future.

Dec 14, 2020 -

RALUKASZEWSKI responded

The service manager responded within a day of my review. We discussed the incident and was resolved to my satisfaction. I asked the service manager to write up a FAQ on the peculiar set of circumstances the caused my anomaly. He also offered to detail my car. I may take him up. I will do back for service.

November 20, 2020

I had a few jobs needing service, but Dawn did everything possible to help keep the costs down for me. I appreciate her efforts and active communication with me. It was a very positive experience. More

by Jim
Customer Service
Recommend Dealer
Yes
Employees Worked With
Dawn Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2020 -

Gordie Boucher Lincoln of West Allis responded

Jim, thank you so much for taking the time to write this review!

November 16, 2020

Gus Hollow did a good job and the sales staff was very helpful, however the paper work for the car I purchased had the wrong car listed. I had to have them correct it. Also the new computerized method for More

by Mercury
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gus Hollo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2020 -

Gordie Boucher Lincoln of West Allis responded

Mercury - thank you for your review and feedback. If you would like to discuss this further, please reach out to us at 414-327-6000.

November 15, 2020

My first time having to take my car in, usually my spouse handles these responsibilities. Ken was nice & explained everything to me, it was a pleasant experience. More

by MIKE_RENA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kent Jacobsen
Nov 18, 2020 -

Gordie Boucher Lincoln of West Allis responded

We are glad you had an easy and efficient experience with us, Mike!

November 13, 2020

Service was great as usual! Very nice people who work here, especially Dawn and Greg Miller! From the time I came in I was welcomed and any questions I had were answered. More

by CLITTLE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dawn Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2020 -

Gordie Boucher Lincoln of West Allis responded

Thank you for the positive review!

November 11, 2020

I was thrilled with the convenience of this drop off / pickup Don was great! His friendly nature makes him a natural. Jeff was also good! More

by bdmietzner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don the driver
Nov 18, 2020 -

Gordie Boucher Lincoln of West Allis responded

We appreciate the positive review!

November 04, 2020

I am completely satisfied with the service I received from your dealership. Have always enjoyed a good relationship with sales and service departments. Tim explained all the service work to me when I p More

by JOBRFLU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kent Jacobsen
Nov 04, 2020 -

Gordie Boucher Lincoln of West Allis responded

It's great to hear you were satisfied with your service here at Boucher!

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