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Gordie Boucher Lincoln of West Allis - Service Center

West Allis, WI

4.7
777 Reviews

777 Reviews of Gordie Boucher Lincoln of West Allis - Service Center

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January 11, 2021

All good thanks Brian and his workers they went over everything found a few things l didn’t know going to a dealer ship your getting what you pay for More

by GILIS456
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Mattison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2021 -

Gordie Boucher Lincoln of West Allis responded

Thank you for the review and feedback.

January 05, 2021

Very pleased with the service we receive every time. They take care of us like family! I have no worries when we have our vehicles serviced. More

by JFWGM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dawn Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Mattison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rich Czebotar
Jan 08, 2021 -

Gordie Boucher Lincoln of West Allis responded

Thank you for the positive review!

January 05, 2021

First time I ever was at a dealership and was told I may need some items and was pleasantly surprised when the service tech said the replacements were not needed. That is a refreshing change from the normal More

by KJKANACK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dawn Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2021 -

Gordie Boucher Lincoln of West Allis responded

Thank you for the positive review!

December 28, 2020

I had my MKZ in for some work and Dawn did a great job helping me out! The job got done in a timely manner and I couldn't be happier. More

by MICHAEL.MIDDLEMAS
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dawn Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2021 -

Gordie Boucher Lincoln of West Allis responded

We are thrilled you were satisfied with your service visit with us, Michael!

December 28, 2020

Dawn & Kent are always very friendly and helpful whenever I need service, tires etc. They make you feel valued as a customer when you arrive. More

by SPINTAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dawn Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kent Jacobsen
Jan 08, 2021 -

Gordie Boucher Lincoln of West Allis responded

Thanks for the review!

December 16, 2020

Service was outstanding. Needed a new battery and an oil change. Finished the job quickly. I was a little surprised at the price. I’ll ask next time. More

by BLEHOUILLIER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dawn Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2020 -

Gordie Boucher Lincoln of West Allis responded

Thank you for the review!

December 15, 2020

One two three four five six seven eight nine ten.One One two three four five six seven eight nine ten. One two three four five six seven eight nine ten. One two three four five six seven eight nine More

by JOHN.WILLIAMS2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dawn Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Mattison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kent Jacobsen, Rich Czebotar
Dec 22, 2020 -

Gordie Boucher Lincoln of West Allis responded

Thanks for the positive review, John!

November 26, 2020

Dawn Kelly was friendly, knowledgeable, and efficient. Going in for service was a pleasant experience as it has been in the past. Gus Hollo is the best sales person I’ve encountered in my many years of pu More

by JRIFELJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gus Hollo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dawn Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2020 -

Gordie Boucher Lincoln of West Allis responded

Thanks for the review!

November 26, 2020

I spent $1400 on service on my 2017 Lincoln Continental. New software was downloaded. I picked up my car only to find out the display remained lite and the radio remained on after I turned off the car. I ha More

by RALUKASZEWSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dawn Kelly
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2020 -

Gordie Boucher Lincoln of West Allis responded

Richard - thank you for giving us the opportunity to discuss this further and make things right. Please don't hesitate to reach out to us if there is anything we can do for you in the future.

Dec 14, 2020 -

RALUKASZEWSKI responded

The service manager responded within a day of my review. We discussed the incident and was resolved to my satisfaction. I asked the service manager to write up a FAQ on the peculiar set of circumstances the caused my anomaly. He also offered to detail my car. I may take him up. I will do back for service.

November 20, 2020

I had a few jobs needing service, but Dawn did everything possible to help keep the costs down for me. I appreciate her efforts and active communication with me. It was a very positive experience. More

by Jim
Customer Service
Recommend Dealer
Yes
Employees Worked With
Dawn Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2020 -

Gordie Boucher Lincoln of West Allis responded

Jim, thank you so much for taking the time to write this review!

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