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Gordie Boucher Lincoln of West Allis - Service Center

West Allis, WI

4.7
777 Reviews

777 Reviews of Gordie Boucher Lincoln of West Allis - Service Center

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March 17, 2021

I normally give a 5 star review but my vehicle wasn't quite finished when I picked it up after being called. Number tag and floor protectors were still there and there is normally a car wash performed. B More

by topdary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dawn Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Mattison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kent Jacobsen
Mar 30, 2021 -

Gordie Boucher Lincoln of West Allis responded

Thank you for the review and feedback. Please reach out to our Service Manager, Roy Reger, at 414-327-6000 if you would like to discuss this further.

March 11, 2021

My trust in Dawn and the employees at Gordie Boucher was once again reinforced. Thank you for helping me out once again. Thank You Mike More

by MICHAEL.MIDDLEMAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dawn Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2021 -

Gordie Boucher Lincoln of West Allis responded

Mike - thank you for the review!

March 10, 2021

Service was great and love that they picked up our vehicle and dropped it off with a loaner to fill the few hours it was gone. Thank you! More

by ARMCGUIRE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rich Czebotar
Mar 30, 2021 -

Gordie Boucher Lincoln of West Allis responded

We appreciate the review!

March 10, 2021

Routine service was done timely and worked out great. Brian is always friendly and offers great service! All good but still wiring because this app makes me write 25 words! More

by GARY87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Mattison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2021 -

Gordie Boucher Lincoln of West Allis responded

Thank you for the review, Gary! We hope to see you again in the future!

March 04, 2021

I was kept well informed of the status of repairs and I was kept well informed of the status of repairs and their cost. The work was done well and it could not have been an easier! More

by cpeterson8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dawn Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2021 -

Gordie Boucher Lincoln of West Allis responded

Thank you for the review!

March 03, 2021

Fantastic service with an attention to detail! These folks service all four of my vehicles. They have always done a great job for me. Would highly recommend them. More

by JEFF.DRZADINSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dawn Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Mattison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2021 -

Gordie Boucher Lincoln of West Allis responded

We really appreciate the review and recommendation!

March 02, 2021

As usual Dawn was very helpful. The repairs and the time they were done was great. But I found out that my driver's inside door handle some how got broken while my car was being repaired. More

by MICHAEL.MIDDLEMAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dawn Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2021 -

Gordie Boucher Lincoln of West Allis responded

Michael - when you have the opportunity, please reach out to our Service Manager, Roy Reger at 414-327-6000 so we can go the extra mile and make things right as soon as possible.

March 01, 2021

Had an oil change, and a few other items completed on my Lincoln MKS. Great service as always! Dawn always goes the extra mile! Thank you. More

by Rob R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dawn Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2021 -

Gordie Boucher Lincoln of West Allis responded

Rob - we are happy you were satisfied with your recent service visit with us!

February 25, 2021

The service was excellent in every respect! Installing the updated control module has enhanced the cars usability. The work was done on time. The car was totally cleaned. The experience could not have bee More

by dpeter1945
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Mattison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2021 -

Gordie Boucher Lincoln of West Allis responded

Thank you for the review! We are thrilled to hear you were satisfied with your service here at Boucher!

February 23, 2021

Amazing, friendly service. Dawn always goes above and beyond. My Lincoln Access rewards paid for my oil change, except for 5 cents. Dawn paid the nickel, which was really nice of her. Thank you Dawn and More

by Rob R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dawn Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2021 -

Gordie Boucher Lincoln of West Allis responded

Rob - thank you for the review! We are glad you had a 5-star experience with us!

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