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Gordie Boucher Lincoln of West Allis - Service Center

West Allis, WI

4.7
792 Reviews

792 Reviews of Gordie Boucher Lincoln of West Allis - Service Center

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April 22, 2021

Brian worked with us to get a loaner and kept us informed of the status of the repair. Can't have enough communication between the service dept and customer More

by TDUNN4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Mattison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2021 -

Gordie Boucher Lincoln of West Allis responded

Thanks for sharing!

April 18, 2021

You rate 100% with me ,I have no Issues with this You rate 100% with me ,I have no Issues with this Service center. Thank you very much. I will continue to get my car service there. More

by WMACFARLIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dawn Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2021 -

Gordie Boucher Lincoln of West Allis responded

Thank you for the positive review!

April 16, 2021

I had an appointment on a Friday but they didn't have the part. I was told it would be there by the following Wednesday. Wednesday came and went and on Froday I called and spoke with someone but they never c More

by danmeyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Mattison
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2021 -

Gordie Boucher Lincoln of West Allis responded

Dan - unfortunately, we are unable to find your name in our system to look up your recent service visit and contact you directly. When you have the opportunity, please reach out to our Service Manager, Roy Reger, at 414-327-6000 so we can discuss this further with you. We hope to hear from you soon.

April 16, 2021

I came in to fix a rattle that developed under the truck after hitting a tire retread on the freeway as well as an oil change and tire rotate. They fixed the rattle and did all other service. They dropped m More

by PETER.LOHR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dawn Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2021 -

Gordie Boucher Lincoln of West Allis responded

Thank you for your continued business & loyalty, Peter!

April 15, 2021

Was in for service which is always well done. Service happened quickly and cleanly. I also appreciated that they washed my car and cleaned my mats inside the vehicle, too! Loved it! More

by mdjome82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Mattison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2021 -

Gordie Boucher Lincoln of West Allis responded

Thanks for sharing!

April 15, 2021

As she has for many years, Dawn Kelly took great care of me. Unfortunately I needed some extensive work done and I needed a loaner vehicle. She had the necessary papers ready for me so this part of the visi More

by PPOCHOWSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dawn Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2021 -

Gordie Boucher Lincoln of West Allis responded

Thank you for the positive review!

April 12, 2021

I came in for an oil change and tire rotation. Dawn was very friendly and thurl answered all my questions. I will recommend her to others that may need future service More

by Wwells
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dawn Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2021 -

Gordie Boucher Lincoln of West Allis responded

Thank you for the review and recommendation! We are thrilled you had a positive experince.

April 09, 2021

Had the scotch guard and body armour service done on my new vehicle. The service was outstanding as they picked up and dropped a loaner vehicle at my home. Hopefully as it rained all day, the product app More

by JB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Williams
Apr 27, 2021 -

Gordie Boucher Lincoln of West Allis responded

Thank you for sharing!

April 08, 2021

After having my vehicle in the service department for nearly 2 weeks, 1 of my vehicle’s is still unresolved. My map lights come on by themselves like strobe lights It’s extremely distracting while drivin More

by DMTPIZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Rakoczy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessie I believe
Apr 27, 2021 -

Gordie Boucher Lincoln of West Allis responded

DMTPIZ - we are very sorry to hear you still have an unresolved issue with your vehicle after bringing it in for service. When you have the opportunity, please reach out to our Service Manager, Roy Reger, at 414-327-6000 so we can discuss in further detail about this situation. We hope to hear from you soon.

April 02, 2021

fast percise,no fuss,clean ,a pleasure dawn very nice and freindly with no pressure very profesionalllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllll More

by MIKEWASKIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dawn Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2021 -

Gordie Boucher Lincoln of West Allis responded

Thank you for the review, Mike!

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