Gordie Boucher Lincoln of West Allis - Service Center

I have always had great experiences here, in purchasing as well as servicing my vehicles. Greg M. has assisted me with my last three Lincoln vehicles and it’s always a good experience. Top notch service! as well as servicing my vehicles. Greg M. has assisted me with my last three Lincoln vehicles and it’s always a good experience. Top notch service! More

I already gave my review. Ryan was an exceptional service person. I do not know what else I can say. A driver took me home and picked me up when my car was done. I had a recall on an airbag replaceme service person. I do not know what else I can say. A driver took me home and picked me up when my car was done. I had a recall on an airbag replacement on the drivers side. And a car wash. More

The people that work for the company is what makes people coming back and the wait worth wide. The service is always good and and prompt. coming back and the wait worth wide. The service is always good and and prompt. More

I have been going there for over 20 years always great service Went again yesterday same great service worked with BRIAN MATTISON GREAT THANK YOU service Went again yesterday same great service worked with BRIAN MATTISON GREAT THANK YOU More

I was very pleased with the service to my car. Ryan was extremely helpful about the issue I had with my tire, but also told me I didn't need a new battery which had been another concern. He also arranged a extremely helpful about the issue I had with my tire, but also told me I didn't need a new battery which had been another concern. He also arranged a ride home and a pickup when the service was completed. The entire process was efficient, courteous and exceeded my expectations. More

I brought my MKZ in for recall/warranty work.The estimated completion was same day, however the car wasn't ready until the next a.m. estimated completion was same day, however the car wasn't ready until the next a.m. More

Clear explanation of work needed; keeping me updated on the progress; friendliness of staff; and their concern that my needs were being met as best as possible. the progress; friendliness of staff; and their concern that my needs were being met as best as possible. More

As usual, Dawn was friendly and efficient. My car is always returned promptly and sporting a new wash . Most appreciated. Definitely a great experience as usual. always returned promptly and sporting a new wash . Most appreciated. Definitely a great experience as usual. More

Dawn was awesome. She was very helpful and followed up with me the entire time I was there. I love this dealership. It was a great experience. with me the entire time I was there. I love this dealership. It was a great experience. More

Had my vehicle in for service the end of January because “low tire pressure”sensor kept coming on. They kept the vehicle for 4 days telling me it had a valve leak that needed repaired and sealing around the “low tire pressure”sensor kept coming on. They kept the vehicle for 4 days telling me it had a valve leak that needed repaired and sealing around the rims. Fine. Vehicle comes back with tire pressure reading of 41 psi in all tires. The recommended psi for the Vehicle is 32-35 psi. Over the course of the next 4 months the tires all start leaking air again. Left rear tire all the way down to 27psi with the others slightly higher. The vehicle goes in for service AGAIN, same issue. They say it’s a leaky valve..... needs replacing again. Vehicle comes back, goes into my garage for 3 days, Go to drive it on the third day and it drives horrible like something is wrong with the rear tires. Try to check the tire pressure with the dash sensor and it has been disabled!! I drive straight to the dealership. After many attempts they are able to get the tire pressure reading to work........ the tires had been over inflated to 44psi by the dealership service department 3 days prior!! They had not replaced the leaky valve as they had said they did and it now needed to be fixed. What that had actually done when it was in for service was over inflate the tires and send it back out to me and disengaged the tire pressure sensor so I would be unaware that the tires had been dangerously overinflated. I spent over 2 hours in the dealership waiting for the vehicle to be fixed for the third time. I was leaving to drive that vehicle ( Lincoln MKC) on the Highway in 2 days with those ridiculously overinflated tires into 90 degree weather. Had I not realized ahead of time the outrageous shenanigans that went on in that service department I could have been in a horrific car accident to say the least. Ford Motor needs to be aware of this dangerous service department practice that is going on at Gordie Boucher in West Allis,Wisconsin. More