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Gordie Boucher Lincoln of West Allis - Service Center

West Allis, WI

4.7
792 Reviews

792 Reviews of Gordie Boucher Lincoln of West Allis - Service Center

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November 04, 2022

Customer Service was great, work performed was horrible. My vehicle should have never left in the condition that it was in. It is taking 2 follow up trips to fix the poor workmanship. More

by ROB
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Dawn Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2022 -

Gordie Boucher Lincoln of West Allis responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please give us a call to discuss further. Roy Reger, Service Manager 414-327-6000

November 04, 2022

Great service and personal attention to my cars and their maintenance need’s . Service after the sale is valuable to us More

by DANTHEPLASTICMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dawn Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Mattison
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Matuszczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2022 -

Gordie Boucher Lincoln of West Allis responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

October 27, 2022

Once again Dawn was there to help me out. Came in with a engine light on. Dawn got me in right away and took care of the issue and made sure all the other things with the car were running rig More

by MICHAEL.MIDDLEMAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dawn Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2022 -

Gordie Boucher Lincoln of West Allis responded

Thank you, Michael, for sharing your thoughts about your experience with Gordie Boucher Lincoln of West Allis. We appreciate your business and hope to see you again soon!

October 25, 2022

They stand behind their commitment to satisfaction. Their customer service is top notch. I had a problem complained about the a job they did and they took care of the problem and rectified it. More

by georgewfulk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dawn Kelly
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Mattison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2022 -

Gordie Boucher Lincoln of West Allis responded

It has been a pleasure serving you. Quality customer service is always our number one priority, George, and we're happy to hear that we met your expectations. Thank you for choosing Gordie Boucher Lincoln of West Allis, we look forward to having you as a valued customer for many years to come!

October 24, 2022

Ryan is polite and informative. Explained services due and cost of parts and future services needed. More

by CRIVAS202
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan he is new.
Oct 25, 2022 -

Gordie Boucher Lincoln of West Allis responded

Thanks for sharing your thoughts about your experience with Gordie Boucher Lincoln of West Allis. We appreciate your business and hope to see you again soon!

October 19, 2022

Brian was excellent as always. Very satisfied. Am planning to do the 100,000 service in the spring. Brian will assist in scheduling More

by JPMULROY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Mattison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2022 -

Gordie Boucher Lincoln of West Allis responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Brian met your expectations. Thank you again for choosing Gordie Boucher Lincoln of West Allis, we look forward to having you as one of our valued customers for many more years to come!

October 03, 2022

Brian greeted me upon arrival and told me exactly what they were going to do and how long it was take. Everything was great. Briankept me informed, explained the bill, and was very polite and personable More

by AMC61800
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Mattison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2022 -

Gordie Boucher Lincoln of West Allis responded

We are very happy to hear Brian provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 30, 2022

Brian does a great job taking care of his customers! We appreciate your follow through till the vehicle is completed. More

by MATTHEW_A_VAHL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Mattison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2022 -

Gordie Boucher Lincoln of West Allis responded

Thank you so much for your kind words, Matthew, and for taking the time to leave us this wonderful feedback!

September 28, 2022

Excellent service all the way around from service writer to mechanic to person who picked me up to take me to my car More

by P05RAD
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dawn Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2022 -

Gordie Boucher Lincoln of West Allis responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

September 27, 2022

You guys rock! Always a great experience. It's nice to be greeted by your name upon arrival. More

by PMCCREARY3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan (?)
Sep 28, 2022 -

Gordie Boucher Lincoln of West Allis responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

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