Gordie Boucher Lincoln of West Allis - Service Center

Appreciated the quality service and quick turnaround. Boucher Lincoln has made buying a Lincoln such a better experience than previous cars I've owned and I intend to stick with the brand! Boucher Lincoln has made buying a Lincoln such a better experience than previous cars I've owned and I intend to stick with the brand! More

The major plus to my visit was Izayah Martinez. He was wonderful. Very thorough and professional. He didn’t make off the cuff comments to me,as some of the other employees did. Had about 6 people s He was wonderful. Very thorough and professional. He didn’t make off the cuff comments to me,as some of the other employees did. Had about 6 people standing around staring at me as I pulled my car into the service center. I stopped as I got near another car parked there and no one guided me on how far to pull up or when to stop . They just stared. One older guy with gray hair barked out at me to “ pull up!” As to which I snapped back at him that it would be helpful if someone was guiding me (unless they just wanted me to hit the massive SUV parked diagonally in the path of where I was pulling up). When I got our,another service member met me at my car and told me,” don’t look so nervous.” I told him I wasn’t nervous and that I had a horrible migraine. Who makes comments like that to people? I had a bad migraine and then an awkward moment of people staring at me and not being helpful and them barking at me and making rude assumptions. I also had some sales guy ask me in the waiting room,”how much did you spend on your tattoos?” I’m sorry,but in what world do you think that’s your business or place to ask?” That’s my hard earned money that I used to pay for my artwork. Why is that something he felt was ok to ask about? Tacky. People there seemed a bit taken aback by my responses to them,but I am from Chicago and not from Wisconsin. Meaning I do not put up with people’s poor behavior and am not intimidated by the mostly male environment in an auto dealership. Izayah was the only reason I didn’t walk out. I hope they appreciate him and treat him properly,as there are plenty of other dealers of a much higher quality and service,that would treat him well. Don’t mess up with him; he’s the only thing you’ve got going for you right now. More

Needed a new car battery. Service quoted the cost of replacement. I decided to get it replaced. The tech came to my house to replace it. That was really convenient. When it ca Service quoted the cost of replacement. I decided to get it replaced. The tech came to my house to replace it. That was really convenient. When it came time to pay, they wanted to charge me more than I was quoted. Service manager said I was quoted the wrong battery. They should have noticed that before installation. And advised me of the difference. After much discussion, they ultimately let me have the battery they installed for the quoted price. More

I have my new car look with Gordie Boucher auto detailing applied to both inside and out. Money well spent! applied to both inside and out. Money well spent! More

Sales were thoroughly looked at and solutions to wants were completely considered. The entire experience was great . were completely considered. The entire experience was great . More

Thank you for delivery of vehicle and prompt service. A Very professional and courteous service team A Very professional and courteous service team More

comfortable waiting room. workers explain everything and check in on you. very friendly happy people. Dawn and Brian are fantastic they made my visit pleasant. workers explain everything and check in on you. very friendly happy people. Dawn and Brian are fantastic they made my visit pleasant. More

Izayah was very kind and attentive during my visit. Communicated everything clearly and made sure I was informed on service status and need for future visit. Communicated everything clearly and made sure I was informed on service status and need for future visit. More

When I signed papers I was told by the salesman that he called my insurance company and had the vehicle added onto my policy. 2.5 months after the purchase I called my insurance provider and make policy up called my insurance company and had the vehicle added onto my policy. 2.5 months after the purchase I called my insurance provider and make policy updates, but they said they never had received a call from the dealership. I was driving with no insurance on a brand new vehicle for that time. The paperwork initially was incorrect, wasn’t processed in a timely manner, which resulted in late payment charges from the credit union as well as a ding on my credit report. I had to spend hours on the phone getting this corrected. I had an instance with the screen in the vehicle glitching and scuffs on the exterior we’re noted. I contacted the dealer minutes after it happened, but it took over a month to get in contact with them again. I called and left a voicemail and sent an email, both of which went unanswered for over a month. I was initially very excited to purchase my first brand new vehicle and was happy with the what seemed to be excellent service, but over the past few months and repeated let downs I am not too positive I would be a return customer. More

Once again Dawn and the service department at Gordie Boucher went above and beyond. Dawn is outstanding and I couldn’t be happier with the work the service guys did on my car! Thank you!!! Boucher went above and beyond. Dawn is outstanding and I couldn’t be happier with the work the service guys did on my car! Thank you!!! More