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Gordie Boucher Lincoln of West Allis - Service Center

West Allis, WI

4.7
792 Reviews

792 Reviews of Gordie Boucher Lincoln of West Allis - Service Center

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May 30, 2023

Another amazing service experience at Gordie Boucher Lincoln! Dawn was very helpful and friendly. Mike Gessler is a top notch service technician, that I trust to work on my older Lincoln. Thank you! More

by Rob R
Recommend Dealer
Yes
Employees Worked With
Dawn Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Mattison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Gessler
May 31, 2023 -

Gordie Boucher Lincoln of West Allis responded

Rob, Thanks for sharing about your experience with Gordie Boucher Lincoln of West Allis. Dawn, Mike, and our team appreciate your business and hope to see you again soon!

May 25, 2023

Dawn Kelly is super helpful and easy to work with. She values customers and works hard to make sure they have what they need for their vehicle. More

by CELINA.MANDLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2023 -

Gordie Boucher Lincoln of West Allis responded

It has been a pleasure serving you, Celina. Quality customer service is always our number one priority, and we're happy to hear that Dawn met your expectations. Thank you for choosing Gordie Boucher Lincoln of West Allis; we look forward to having you as a valued customer for many years to come.

May 24, 2023

Brian did a fine job. What a great deal on tires. The tires were at cost and there was a $100.00 rebate. More

by ROY.REGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Mattison
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2023 -

Gordie Boucher Lincoln of West Allis responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gordie Boucher Lincoln of West Allis!

May 23, 2023

They took my car on time when I came in and finished it in a timely manner More

by RKRANCKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Mattison
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2023 -

Gordie Boucher Lincoln of West Allis responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 22, 2023

Isaiah was outstanding throughout the entire process. The ability to assess quickly, get parts, have a loaner and fix in a timely matter was very professional. Isaiah was excellent with communicating w More

by MTHAASE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah
May 23, 2023 -

Gordie Boucher Lincoln of West Allis responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 22, 2023

Technician, Nick, arrived on time and efficiently performed the recall service. Very courteous and professional. More

by KATHIVITAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kifah Barakat
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2023 -

Gordie Boucher Lincoln of West Allis responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gordie Boucher Lincoln of West Allis!

May 18, 2023

Took almost 2 hrs to change oil, rotate tires, check fluid levels. Salesman seemed new, not real experienced. More

by CTHOM5537
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dawn Kelly
3.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Mattison
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2023 -

Gordie Boucher Lincoln of West Allis responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your service history? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Roy Reger, Service Manager 414-327-6000

May 18, 2023

I felt an accusatory level of a claim of damages from an accident that I bought in for repairs, almost as if "well we feel that could not happen from the accident response" When it happened at the time of t More

by MSTRCHEF12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SKYE- body shop
May 19, 2023 -

Gordie Boucher Lincoln of West Allis responded

Thank you for your feedback. Quality customer service is always our number one priority, and we're sorry to hear that we fell short here. Please don't hesitate to reach out to us directly if you'd like to discuss this matter in more detail. We'd appreciate the opportunity to learn more and address your concerns. Thank you for choosing Gordie Boucher Lincoln of West Allis, we hope you will give us another opportunity to serve you. Roy Reger, Service Manager 414-327-6000

May 16, 2023

Dawn was very communicative during the entire process. They were able to give me a loaner for the duration of the repair which was great as it was a busy week for me. Although the past 2 visits they did More

by Teresa P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Mattison
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2023 -

Gordie Boucher Lincoln of West Allis responded

Thank you so much for taking the time to leave us a great review. We truly appreciate your business, Teresa. We look forward to serving you for years to come.

May 14, 2023

Top notch customer service. I trust the quality and the extra care that they have given to my needs. More

by MMOK12210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James
May 15, 2023 -

Gordie Boucher Lincoln of West Allis responded

Thank you so much for your kind words for Dawn, and for taking the time to leave us this wonderful feedback!

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