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Gordie Boucher Lincoln of West Allis - Service Center

West Allis, WI

4.6
776 Reviews
Call Service Center (414) 240-3748

776 Reviews of Gordie Boucher Lincoln of West Allis - Service Center

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May 18, 2023

Took almost 2 hrs to change oil, rotate tires, check fluid levels. Salesman seemed new, not real experienced. More

by CTHOM5537
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dawn Kelly
3.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Mattison
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2023 -

Gordie Boucher Lincoln of West Allis responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your service history? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Roy Reger, Service Manager 414-327-6000

May 18, 2023

I felt an accusatory level of a claim of damages from an accident that I bought in for repairs, almost as if "well we feel that could not happen from the accident response" When it happened at the time of t More

by MSTRCHEF12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SKYE- body shop
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May 19, 2023 -

Gordie Boucher Lincoln of West Allis responded

Thank you for your feedback. Quality customer service is always our number one priority, and we're sorry to hear that we fell short here. Please don't hesitate to reach out to us directly if you'd like to discuss this matter in more detail. We'd appreciate the opportunity to learn more and address your concerns. Thank you for choosing Gordie Boucher Lincoln of West Allis, we hope you will give us another opportunity to serve you. Roy Reger, Service Manager 414-327-6000

May 16, 2023

Dawn was very communicative during the entire process. They were able to give me a loaner for the duration of the repair which was great as it was a busy week for me. Although the past 2 visits they did More

by Teresa P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Mattison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 16, 2023 -

Gordie Boucher Lincoln of West Allis responded

Thank you so much for taking the time to leave us a great review. We truly appreciate your business, Teresa. We look forward to serving you for years to come.

May 14, 2023

Top notch customer service. I trust the quality and the extra care that they have given to my needs. More

by MMOK12210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James
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May 15, 2023 -

Gordie Boucher Lincoln of West Allis responded

Thank you so much for your kind words for Dawn, and for taking the time to leave us this wonderful feedback!

May 09, 2023

Dawn kept me well informed of the repairs needed and when my car was ready. She answered all my questions and was quite friendly. Thank you to the techs for their speedy service! More

by KELLY.CUTILO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 10, 2023 -

Gordie Boucher Lincoln of West Allis responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Kelly, and we are thrilled that you found your experience with us here at Gordie Boucher Lincoln of West Allis to be a positive one. Please don't hesitate to reach out if you need anything else.

May 09, 2023

Gordie always takes care of my 2014 Lincoln MKZI love the video they sent me when I was in a waiting room about all the work they did on my car More

by TEDKUEHL3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Mattison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 10, 2023 -

Gordie Boucher Lincoln of West Allis responded

Thanks for sharing your thoughts about your experience with Gordie Boucher Lincoln of West Allis. We appreciate your business and hope to see you again soon!

May 09, 2023

Good communication and the drop off really helped make a smooth process Thank you Izaiha More

by gringwi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Izaiha
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May 10, 2023 -

Gordie Boucher Lincoln of West Allis responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 04, 2023

Very knowledgeable, efficient, great communicator and helpful. He diagnosed the problem very early I made sure the parts were there for the repair. More

by jfstibal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Mattison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 05, 2023 -

Gordie Boucher Lincoln of West Allis responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 02, 2023

Very nice and courteous. Explained everything in detail. Let's me know that I have no worries,that I will be well taken care of🙌🏾🙌🏾 More

by jlatrina71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 02, 2023 -

Gordie Boucher Lincoln of West Allis responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gordie Boucher Lincoln of West Allis, we look forward to having you as one of our valued customers for many more years to come!

May 02, 2023

Since the date of purchase of my vehicle over 2 years ago, we’ve been nothing but pleased with our services. They truly go above and beyond. More

by Ashley Berghuis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Mattison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 03, 2023 -

Gordie Boucher Lincoln of West Allis responded

Ashley, thank you for choosing Gordie Boucher Lincoln of West Allis. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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