Gordie Boucher Lincoln of West Allis - Service Center

Despite the disruption from the construction, Randi and the team took care of my service requirements in the time frame promised. the team took care of my service requirements in the time frame promised. More

Good communication; prompt service; anticipated some potential issues and have a plan to address; very professional! potential issues and have a plan to address; very professional! More

service is very good very professional very convince highly recommend this place thank you very much highly recommend this place thank you very much More

Service was great. Randi was very helpful. The Mercury Sable running well. Randi requested that the car needs new tires and a wheel alignment, but we more info on the c Randi was very helpful. The Mercury Sable running well. Randi requested that the car needs new tires and a wheel alignment, but we more info on the cost tires and to get prices from other sources to do a comparison. More

Rainy-day. Dealership restoration in progress. Any and all problems encountered (start-to-finish) were handled with grace and efficiency. Dealership restoration in progress. Any and all problems encountered (start-to-finish) were handled with grace and efficiency. More

Well I waited for my oil change a brake hose recall was completed as well. When I went to pull out on Highway 100 and leave I had absolutely no breaks they went straight to the floor. When I came back to s completed as well. When I went to pull out on Highway 100 and leave I had absolutely no breaks they went straight to the floor. When I came back to say that I had no breaks I was told that they just needed to be pumped which I already tried. When that did not work for the Gordie Boucher rap they took my car back to the service station where it was discovered that the brake hose was not tightened and so I didn't have any brakes... I am not sure how you forget to tighten the brake hose very disappointing and could have been disastrous on Highway 100. Also later received a video of my service which showed nothing of the brake line service. Notv sure I will be back for additional services after that mishap. More

I am always pleased with the service I receive at Gordie Boucher Lincoln. They keep,me informed while waiting. Boucher Lincoln. They keep,me informed while waiting. More

Excellent support and follow up. Would highly recommend for having a great experience. Thank you Gordie Boucher Lincoln of West Allie. Would highly recommend for having a great experience. Thank you Gordie Boucher Lincoln of West Allie. More

Dawn is Excellent, Professional, Reliable, returns text/calls right away. I appreciate her expertise. The video that was sent to me concerning my cars repair needs was perfect text/calls right away. I appreciate her expertise. The video that was sent to me concerning my cars repair needs was perfect More

My appt for an oil change was scheduled for 9:00am. They called at 9:40am to recommend my engine filter be replaced. I said great. She said she would text me when car was ready. It was 12:46pm and They called at 9:40am to recommend my engine filter be replaced. I said great. She said she would text me when car was ready. It was 12:46pm and I had not heard anything. I called and she said the car was ready, but forgot to message me. Not a problem, I told her I would be there in 10 mins to pick up my vehicle. I get there and tried to checkout but my paperwork was not at cashier desk. She pages Randi and she never responds or comes to checkout area. I finally told them I really had to get going b/c I had to pick up my kiddos and had a 50 min drive ahead of me. She finally comes with my paperwork. I checkout, but they can’t find my key fab. She goes in the back and comes back to tell me they never put on the engine filter. I had just paid for it. She offered me water, but I told her I had to get going b/c I had a 50 min commute to go pick my kids up from school. I asked for my car and if they could just refund me for the filter. She said it would be two mins and ran out the door. She came back promptly, but the wait time was ridiculous. It took me 28mins to checkout. I get they are under construction, but it was so disorganized. An oil change should not take over 4 hours and checkout should not take 28 mins. I will hopefully find another Lincoln dealership in Madison, but I am apprehensive due to the service I received at this location. More