Gordie Boucher Lincoln of West Allis

I brought my MKZ in for recall/warranty work.The estimated completion was same day, however the car wasn't ready until the next a.m. estimated completion was same day, however the car wasn't ready until the next a.m. More

Adam is very responsive, attentive and knowledgeable. I enjoyed working with him.it was the smoothest car buying experience I’ve ever had. Very polite and professional. enjoyed working with him.it was the smoothest car buying experience I’ve ever had. Very polite and professional. More

Clear explanation of work needed; keeping me updated on the progress; friendliness of staff; and their concern that my needs were being met as best as possible. the progress; friendliness of staff; and their concern that my needs were being met as best as possible. More

As usual, Dawn was friendly and efficient. My car is always returned promptly and sporting a new wash . Most appreciated. Definitely a great experience as usual. always returned promptly and sporting a new wash . Most appreciated. Definitely a great experience as usual. More

Just purchased a used Navigator and everything went well. Joe England is super helpful and very responsive. Pat McInerney helped find the car. Thank you Joe England is super helpful and very responsive. Pat McInerney helped find the car. Thank you More

Dawn was awesome. She was very helpful and followed up with me the entire time I was there. I love this dealership. It was a great experience. with me the entire time I was there. I love this dealership. It was a great experience. More

Jake did a great job selling me my used Santa Fe. Very personable and friendly. He did his best to ensure everything went smoothly. Researched features on my vehicle to share with me. Came in on his day o personable and friendly. He did his best to ensure everything went smoothly. Researched features on my vehicle to share with me. Came in on his day off for delivery. I really appreciated his efforts. Would definetely recommend. One of the best auto sales experiences I have had. More

Had my vehicle in for service the end of January because “low tire pressure”sensor kept coming on. They kept the vehicle for 4 days telling me it had a valve leak that needed repaired and sealing around the “low tire pressure”sensor kept coming on. They kept the vehicle for 4 days telling me it had a valve leak that needed repaired and sealing around the rims. Fine. Vehicle comes back with tire pressure reading of 41 psi in all tires. The recommended psi for the Vehicle is 32-35 psi. Over the course of the next 4 months the tires all start leaking air again. Left rear tire all the way down to 27psi with the others slightly higher. The vehicle goes in for service AGAIN, same issue. They say it’s a leaky valve..... needs replacing again. Vehicle comes back, goes into my garage for 3 days, Go to drive it on the third day and it drives horrible like something is wrong with the rear tires. Try to check the tire pressure with the dash sensor and it has been disabled!! I drive straight to the dealership. After many attempts they are able to get the tire pressure reading to work........ the tires had been over inflated to 44psi by the dealership service department 3 days prior!! They had not replaced the leaky valve as they had said they did and it now needed to be fixed. What that had actually done when it was in for service was over inflate the tires and send it back out to me and disengaged the tire pressure sensor so I would be unaware that the tires had been dangerously overinflated. I spent over 2 hours in the dealership waiting for the vehicle to be fixed for the third time. I was leaving to drive that vehicle ( Lincoln MKC) on the Highway in 2 days with those ridiculously overinflated tires into 90 degree weather. Had I not realized ahead of time the outrageous shenanigans that went on in that service department I could have been in a horrific car accident to say the least. Ford Motor needs to be aware of this dangerous service department practice that is going on at Gordie Boucher in West Allis,Wisconsin. More

This is the only dealership to buy a Lincoln. This team could write the book on how to run a dealership. All the sales people and staff greeted us and we were treated like we had been customers for years. could write the book on how to run a dealership. All the sales people and staff greeted us and we were treated like we had been customers for years. This was the fifth dealership for this purchase we had visited. The other dealerships acted like we were doing them a favor and didn’t even seem to care about our business. So much for the local stores, the two hour drive to West Allis was worth every minute. Our sales person Gus, was the best I’ve worked with in car sales or quite frankly all sales and there isn’t a close second. He was knowledgeable, extremely professional, dedicated and loved working with people. He is the type of person that will give the same attention and respect to a person buying a $160,000 Navigator or a $8,000 used car. This is the first time I am excited to go back and work with the same sale person. I will be sending any and everyone I can to Gus and this dealership. If you are considering a Lincoln this is your only option. You will not be disappointed. More

Had a great experience with Max. He was helpful when we had time constraints with a busy family life going on with graduation and other activities had time constraints with a busy family life going on with graduation and other activities More