Gordie Boucher Lincoln of West Allis

My appt for an oil change was scheduled for 9:00am. They called at 9:40am to recommend my engine filter be replaced. I said great. She said she would text me when car was ready. It was 12:46pm and They called at 9:40am to recommend my engine filter be replaced. I said great. She said she would text me when car was ready. It was 12:46pm and I had not heard anything. I called and she said the car was ready, but forgot to message me. Not a problem, I told her I would be there in 10 mins to pick up my vehicle. I get there and tried to checkout but my paperwork was not at cashier desk. She pages Randi and she never responds or comes to checkout area. I finally told them I really had to get going b/c I had to pick up my kiddos and had a 50 min drive ahead of me. She finally comes with my paperwork. I checkout, but they can’t find my key fab. She goes in the back and comes back to tell me they never put on the engine filter. I had just paid for it. She offered me water, but I told her I had to get going b/c I had a 50 min commute to go pick my kids up from school. I asked for my car and if they could just refund me for the filter. She said it would be two mins and ran out the door. She came back promptly, but the wait time was ridiculous. It took me 28mins to checkout. I get they are under construction, but it was so disorganized. An oil change should not take over 4 hours and checkout should not take 28 mins. I will hopefully find another Lincoln dealership in Madison, but I am apprehensive due to the service I received at this location. More

I tried to schedule an oil change. I found I wasn't able to schedule one for a couple weeks. I needed one sooner, so I drove to the dealership the next morning. After explaining my sit I found I wasn't able to schedule one for a couple weeks. I needed one sooner, so I drove to the dealership the next morning. After explaining my situation the service manager took my car and said they would get it in and call me when they were finished. They called later that afternoon to inform me it was finished. Everything was completed as expected. More

They were very accommodating while I was trying to buy my car from out of state. Very friendly, and answered a lot of questions for me. car from out of state. Very friendly, and answered a lot of questions for me. More

Dawn was great. Working in such close quarters isn’t easy. She was very cheerful and accommodating Working in such close quarters isn’t easy. She was very cheerful and accommodating More

Great service and communication. Always a pleasure going to Boucher. Can’t wait to see what the updated building will look like. Always a pleasure going to Boucher. Can’t wait to see what the updated building will look like. More

Dawn ALWAYS makes my visit pleasant! She is always smiling, and answers EVERY question clearly. She is always smiling, and answers EVERY question clearly. More

They did not do the tire rotation. not happy about that it was Supposed to be done not happy about that it was Supposed to be done More

I have worked with Gordie Boucher Lincoln of West Allis for more than 30 years! I always get treated with respect and I feel that I get a great deal on each and every car that I have purchased from them. for more than 30 years! I always get treated with respect and I feel that I get a great deal on each and every car that I have purchased from them. I bought two new cars from them this year. I have dealt with Gus Hollo for most of my purchases from Gordie Boucher. I consider him a friend and I contact him for advise for virtually any car issue that I may have as well as advise outside of the auto business. I purchased a 2023 Corsair for my wife this year from Gus. In addition, I ordered a 2024 Nautilus from Gus in June. I can't wait to get it! More

Nicholas Loth was a great rep. Asked the right questions about what I was looking for and only showed me vehicles in my range and wants!! Asked the right questions about what I was looking for and only showed me vehicles in my range and wants!! More

Never thought that buying a Mercedes E450 wagon from out of state could be so easy! I messaged a list of 5 things that I wanted to see before committing to the car. A couple text later, I started getting my of state could be so easy! I messaged a list of 5 things that I wanted to see before committing to the car. A couple text later, I started getting my requested information. 1 hr later I had everything I needed. Greg Miller is the man! I let him know I needed to do most of my business over text (since I was at work). He had no problems. I messaged him last Wednesday night and a few days later and some paperwork overnighted and I arranged for a carrier to pick up. I will have my unicorn Mercedes wagon at my door in less than a week. Great job Gordie Boucher Lincoln of West Allis. More