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Gordie Boucher Ford of Menomonee Falls - Service Center
Menomonee Falls, WI
1,113 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,113 Reviews of Gordie Boucher Ford of Menomonee Falls - Service Center
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June 08, 2020
No "real help" from the Service Rep! I would have paid $825 for a quoted repair to my 2013 Expedition, except I did an internet search for the part I was quoted and within a matter of jus I would have paid $825 for a quoted repair to my 2013 Expedition, except I did an internet search for the part I was quoted and within a matter of just a couple on minutes on my own I found info on a known problem with my exact Model & year of vehicle, describing the problem I was having. It went on further explain that my vehicle was eligible for a repair of my vehicles exact problem with potential significant safety implications at no cost under a FORD Customer Satisfaction Program. The "Service" person claimed to know nothing about it (why not?), when I called him back. Hesaid he would look into it, hung up and called me back a few minutes later and said, oh yeah, I was right, the repair would be done with the cost covered by FORD. If I hadn't done the work to search it myself, I would be $825 lighter in my bank account or indebted on my credit card. Ultimately, they did repair for no cost as they should have in the first place, but why doesn't a dealership that wants a good word from their customers to recommend to others not proactively look out for its customers and being proactive about doing what is best for them, greed? I was told sorry, that he was embarrassed and they washed my car. I think a few complementary oil changes would have gone a long way towards eliciting some good will and future recommendations for others to get their service work done at Boucher FORD of Menomonee Falls. More
by WLC1848
Verified CustomerEmployees Worked With
June 05, 2020
ALWAYS GREAT SERVICE.. I LIKE THE DROP OFF AND RIDE BACK TO MY HOME. wHEN THE CAR IS DONE THEY COME AND PICK ME UP TO GET MY CAR AT THE DEALERSHIP. THE DRIVER IS A VERY PO I LIKE THE DROP OFF AND RIDE BACK TO MY HOME. wHEN THE CAR IS DONE THEY COME AND PICK ME UP TO GET MY CAR AT THE DEALERSHIP. THE DRIVER IS A VERY POLITE MAN.. HAVE ALWAYS HAD GREAT SERVICE... More
by ELLECTRIC
June 04, 2020
The person listed as Bri was not the most friendly person when I arrived. I believe she got better when she called advising my car was ready. I think it was her. when I arrived. I believe she got better when she called advising my car was ready. I think it was her. More
by dave.aprill7
Employees Worked With
Bri Vail, Mauricio Morales
June 04, 2020
OIL CHANGE Stopped in spur of the moment and was told I could not get an appt. until Wednesday. I explained that I was working from home in West bend and could n Stopped in spur of the moment and was told I could not get an appt. until Wednesday. I explained that I was working from home in West bend and could not come down during working hours to get my oil changed. Usually when I am in the office which is just a mile away, I can drop it off and pick it up after work. Service manager Mike spoke to someone and in less than a half hour I was out the door with a smile on my face. That what I like about Mike. he is a doer and makes things happen. Been coming to you guys for service for the last 15 years and don't plan to stop. Mike knows how to run a shop More
by frank.roman
Employees Worked With
Mike Schulz
June 04, 2020
Quick and easy Scheduled appointment w one call. Dropped off the truck w a courtesy loaner. Phone call and text that truck was complete. Picked up few hrs. later Scheduled appointment w one call. Dropped off the truck w a courtesy loaner. Phone call and text that truck was complete. Picked up few hrs. later with no issues. More
by DARINJONES
June 04, 2020
Straight to the point Took car in for standard oil change. Was informed of work that was necessary to maintain safe driving. Scheduled appt., was given an estimate, and c Took car in for standard oil change. Was informed of work that was necessary to maintain safe driving. Scheduled appt., was given an estimate, and car was fixed. Thank you to Robert Krueger for his honesty and efficiency in taking care of my vehicle. More
by wingec
May 23, 2020
Clean and close to home, always able to give me a ride to work and pick me back up. Easy to drop the car off work and pick me back up. Easy to drop the car off More
by CTRAVELER03
Employees Worked With
May 19, 2020
Great Service Always great service! Super friendly staff. Quick turnaround when waiting. Highly recommend, been a customer for over 25 years and will continue. Than Always great service! Super friendly staff. Quick turnaround when waiting. Highly recommend, been a customer for over 25 years and will continue. Thanks for the wonderful service. More
by CSLOSARSKI
Employees Worked With
May 15, 2020
Oil Change coupon special Always friendly staff. I was surprised at the lack of facial masks, but then most of them were far enough apart. Like the free car wash with the oil Always friendly staff. I was surprised at the lack of facial masks, but then most of them were far enough apart. Like the free car wash with the oil change, tire rotation and general inspection. More
by FARP
Employees Worked With
