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Gordie Boucher Ford of Kenosha

Kenosha, WI

4.5
1,687 Reviews
At Gordie Boucher Ford, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content. Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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8301 75th St

Kenosha, WI

53142

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Showing 1,687 reviews

February 03, 2023

Our only contact was with Denise who did a thorough job in the service department. She even called the next day to answer a voicemail from my husband. More

by schaefer.janet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise
Feb 05, 2023 -

Gordie Boucher Ford of Kenosha responded

Janet, Thank you so much for your kind words for Denise, and for taking the time to leave us this wonderful service feedback!

February 02, 2023

The Service Dept. representative, Brad was beyond great during my interaction with him. Brad was very helpful, transparent, and provided updates throughout the proces More

by SJT190
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradford Titone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2023 -

Gordie Boucher Ford of Kenosha responded

Thanks for sharing your thoughts about your experience with Brad here at Gordie Boucher Ford of Kenosha. We appreciate your business and hope to see you again soon!

January 31, 2023

They were unable to fix the problem because they couldn’t find the problem. My heat isn’t working properly More

by Lisaann20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Yager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2023 -

Gordie Boucher Ford of Kenosha responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to me so that we can speak directly, Lisaann, we'd love to address your concerns in detail. Belal Barakat, Service Manager 262-697-0700

January 27, 2023

Oil change takes too long. I was there for over an hour. If customers have to schedule an appointment, it should be faster than a 15 min lube shop. People are great but time is More

by LAHOK29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oil Dept
Feb 01, 2023 -

Gordie Boucher Ford of Kenosha responded

We're sorry to hear about your experience. Thank you for taking the time to leave us a review. We'd like the opportunity to discuss things further, please reach out to us at your convenience at 262-697-0700. Belal Barakat, Service Manager.

January 25, 2023

Great Customer Service. They take great care of you. I would take my vehicles to them for service. More

by JOHNNYB68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karen from the Fleet building
Jan 26, 2023 -

Gordie Boucher Ford of Kenosha responded

Thank you for the kind words for our service department, Johnny! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

January 25, 2023

Great experience and very friendly staff. Went very smoothly and I love my new bronco More

by JCWIS4345
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Joshiwa Allen
Jan 26, 2023 -

Gordie Boucher Ford of Kenosha responded

Thank you for taking the time to write this review! Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new Bronco! All of us at Gordie Boucher Ford of Kenosha are glad to have you as a customer.

January 20, 2023

I made a mistake and scheduled a February appointment. The got the job done anyways. More

by bekemp81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Yager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2023 -

Gordie Boucher Ford of Kenosha responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 19, 2023

The dealership is a great place to have your vehicle worked on,The technician are good @ what they do and the service is Great! More

by COBCCOX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim
Jan 20, 2023 -

Gordie Boucher Ford of Kenosha responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gordie Boucher Ford of Kenosha, we look forward to having you as one of our valued customers for many more years to come!

January 19, 2023

The customer service was outstanding! !! My checkin went smooth and all questions were answered. Bravo!!! More

by giller61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Garay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2023 -

Gordie Boucher Ford of Kenosha responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

January 19, 2023

This is the second time I have purchased a vehicle from this dealership. Excellent experience. More

by BARBS0
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sal Pappalardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Nutt, Justin Fullmer
Jan 20, 2023 -

Gordie Boucher Ford of Kenosha responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.

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