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Gordie Boucher Ford of Kenosha

Kenosha, WI

4.5
1,686 Reviews
At Gordie Boucher Ford, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content. Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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8301 75th St

Kenosha, WI

53142

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Showing 1,686 reviews

July 17, 2023

Best place to get service or buy a vehicle! Great staff ! Recommend them to anyone. More

by JIMGERE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Belal Barakat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Yager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bradford Titone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ross Hengtgen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Beasley
Jul 18, 2023 -

Gordie Boucher Ford of Kenosha responded

Thank you, Jim, for choosing Gordie Boucher Ford of Kenosha. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

July 15, 2023

I have purchased 3 Vehicles from Ford of Kenosha and I would go back for my next ford. More

by HGUSSIS
Recommend Dealer
Yes
Employees Worked With
Tristen Cairo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Pappalardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2023 -

Gordie Boucher Ford of Kenosha responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gordie Boucher Ford of Kenosha, we look forward to having you as a valued customer for many years to come!

July 14, 2023

Work was performed quickly and efficiently. Bradford did a good job of communicating with me as to what work was being performed and how they were progressing towards completion. More

by DAVESTEVENS0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradford Titone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2023 -

Gordie Boucher Ford of Kenosha responded

Thank you so much, Dave, for your excellent review! We are so glad that Bradford had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gordie Boucher Ford of Kenosha to be a positive one. Please don't hesitate to reach out if you need anything else.

July 13, 2023

Work was done quickly, Liked the video of the inspection. Service personnel were very helpful and friendly More

by WIRENUTTZ52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2023 -

Gordie Boucher Ford of Kenosha responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

July 12, 2023

I had a great service experience However …. . “The Works” oil change is 30% higher than it used to be - that’s not inflation - that’s taking advantage of the world we live in now More

by BWOLF5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley Van Buren
Jul 13, 2023 -

Gordie Boucher Ford of Kenosha responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out to Belal Barakat, Service Manager, at 262-697-0700 directly. We’re sorry your visit didn’t go as planned and would love the opportunity to touch base with you and address your concerns once we’ve been able to get the whole story.

July 12, 2023

Servicing my car took 6 weeks. The reason was because of a corroded part. Parts weren’t available according to the service manager. I had to call several times to get an update whe More

by TALHO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Larry
Jul 16, 2023 -

Gordie Boucher Ford of Kenosha responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind contacting Belal Barakat, Service Manager, at 262-697-0700 so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

July 11, 2023

Trustworthy Competent Friendly Over-the-top Service, Customer Satisfaction is their goal. I definitely recommend the Kenosha Ford fealer for service. More

by MKR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Baxter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Belal Barakat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Yager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bradford Titone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Teasley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gavin Garay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica, Haley Van Buren, Danny Rivera, John Milton
Jul 11, 2023 -

Gordie Boucher Ford of Kenosha responded

Thank you for choosing Gordie Boucher Ford of Kenosha. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

July 08, 2023

Great thorough job. Done timely. Courteous. , explained process. Friendly service Nice waiting room. Will continue to come here More

by Kherrmann4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cannot remember
Jul 10, 2023 -

Gordie Boucher Ford of Kenosha responded

Thanks for sharing about your experience with Gordie Boucher Ford of Kenosha. We appreciate your business and hope to see you again soon!

July 07, 2023

Where’s my locking lug nut? One was supposed to be given to me. I need that. More

by serenepita75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradford Titone
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2023 -

Gordie Boucher Ford of Kenosha responded

Would it be possible to have someone from our management team reach out to you directly to discuss this? We’d love the opportunity to address any issues with you. Thank you for your time, and hopefully we can get to the bottom of this.

Jul 10, 2023 -

serenepita75 responded

Yes

July 07, 2023

Never bothered to call me in regards to an update on my raptor, would ignore my calls also would not give me a direct answer on what was the status on my vehicle was More

by KHMACIAS01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary service department
Jul 13, 2023 -

Gordie Boucher Ford of Kenosha responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Belal Barakat, Service Manager 262-697-0700

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