Gordie Boucher Ford of Kenosha

The service on my vehicle was performed without any issue. The issue I have is that when I checked in I was asked if I have the Ford Pass Rewards, I said yes. NOTHING else was mentioned regarding using issue. The issue I have is that when I checked in I was asked if I have the Ford Pass Rewards, I said yes. NOTHING else was mentioned regarding using my accumulated points to pay for my services. The comment “ would you like to use your reward points for this visit” should have been asked. It was not. When the girl who checked me in brought me my paperwork for the work that was done she told me where my bronco was and that it was finished. I asked for the receipt so I could pay and that is when she told me she used my points. I told her I was saving those. Her comment was well you’ll have more oil changes to build up more points. Not happy. So explain to me how 15,398 points can be used without consent. And I only earned 729 points for the services performed. That means at the minimum I would have to have 21 oil changes and tire rotations to make up for the points she used without asking me. Had she asked me I would have said no because I am saving them. I was happy with my service not her and I wonder how many other people this has happened to because she didn’t appear to realize what she did was wrong. I should have told her to cancel out her transaction and that I was going to pay for it but I just left because I couldn’t believe it happened. More

They were courteous and pleasant. Kept me in the loop of the process of my oil change. Kept me in the loop of the process of my oil change. More

Amazing customer service from sales to delivery. Ross was our salesman and he was outstanding in every possible way. Excellent communication along the way and followed through on everything he said. Ross was our salesman and he was outstanding in every possible way. Excellent communication along the way and followed through on everything he said. The delivery process was an equally positive experience. Joe was very thorough and explained things clearly. More

Michael in service is very good at his job. He cares about his customers period. He cares about his customers period. More

Great staff and service! ! Comfortable and clean waiting area. Appreciate their help in explaining services completed and available ! Comfortable and clean waiting area. Appreciate their help in explaining services completed and available More

Sales rep and dealer were great. Looking forward to meeting the service department in the future. Looking forward to meeting the service department in the future. More

Fred really knows how to give the best service to his customers. The delivery drivers are also very professional and polite. customers. The delivery drivers are also very professional and polite. More

Service was fast and very well managed. All personnel were very courteous. Finished sooner than expected, All personnel were very courteous. Finished sooner than expected, More

Mike was very good even though I waited longer than a hour. Service was good hour. Service was good More

Brad is always the most helpful and gets us in for all our service needs He explains everything our service needs He explains everything More