Gordie Boucher Ford of Kenosha

Great service no hassles happy kind people and they picked up my car and brought it back same day. Now that’s service! picked up my car and brought it back same day. Now that’s service! More

Excellant customer service all around. I especially appreciated your new customer liason person. Great idea. I especially appreciated your new customer liason person. Great idea. More

Karen and Rebecca have always been super helpful every time I have called and very professional. They should be recognized as outstanding professionals. time I have called and very professional. They should be recognized as outstanding professionals. More

Bradford is excellent. I always ask for him. Gordie B is customer oriented/friendly. Consequently, I tend to look to Bradford and the dealership before looking elsewhere I always ask for him. Gordie B is customer oriented/friendly. Consequently, I tend to look to Bradford and the dealership before looking elsewhere when our vehicles need service or we are considering a new vehicle. More

Mike has always taken great care and made sure everything is taken care of on my vehicle. The best part is he doesn’t try to lie to me or con me into parts and service I don’t need. I only deal with him be is taken care of on my vehicle. The best part is he doesn’t try to lie to me or con me into parts and service I don’t need. I only deal with him because I trust him to do me right. More

I have been a customer of Boucher Ford for over 10 years. The service department has improved each year during this time period. I feel very confident in the service they provide. I trust their suggestion The service department has improved each year during this time period. I feel very confident in the service they provide. I trust their suggestions on the service needed for my vehicle. More

Took my car in for recall work. Was never explained how long it would take. I had to reschedule. When I took it back they said 6 hours. They had my car for4 days. Leaving me no tran Was never explained how long it would take. I had to reschedule. When I took it back they said 6 hours. They had my car for4 days. Leaving me no transportation. They said they had no loaner. I had to rent a car to be able to get around. So a free recall job cost me much inconvenience and a large car rental bill. Has they explained what was going to possibly happen, I may have had a chance to make other plans. No loaner cars? Seriously! More

Just FYI the loader car the Dealership gave me to use there a problem with the heater and the fuel gauge. I told them in the service Department. A little information about me 30 years with Ford in servi there a problem with the heater and the fuel gauge. I told them in the service Department. A little information about me 30 years with Ford in service area.. I drive out of my way to come to dealership. I live in Gurnee Il. Very friendly people some people you ask questions to they have to find someone to get answers. I think the question asked they need to know working in the service. Some service people need to learn to sell service work. Without the customer thinking you are just trying to upsell the work I hope this will help you to be excellent service department. More

I called the dealership on a used 2016 Grand Caravan. I was immediately sent to Ross in sales who answered my questions and also checked the vehicle on very specific things I wanted checked on. I remembe I was immediately sent to Ross in sales who answered my questions and also checked the vehicle on very specific things I wanted checked on. I remember it was very late in the evening and he called me right back with the answers. We set up a test drive for the next day. Everything that was stated was 100 percent accurate which made my 3 hr plus drive to well worth the trip as I purchased the van after the test. I am extremely happy with everyone I had contact with! Great dealership experience! More

I was lied to, my vehicle was held up for 4 days, and The problem was not resolved. Brand new vehicle. Under warranty. Ridiculous. problem was not resolved. Brand new vehicle. Under warranty. Ridiculous. More