Gordie Boucher Ford of Kenosha

As always, Gordie Boucher Ford's service department hit a home run for me. I had a remote start installed at Best Buy a year ago and they tapped into the wrong cable for power which prevented my vehicle from home run for me. I had a remote start installed at Best Buy a year ago and they tapped into the wrong cable for power which prevented my vehicle from communicating with the emission testing equipment. The technician re-wired the on board diagnostic hardness and re-wired the remote start. I should have gone to them for the remote start to begin with. Michael Yager, one of the service department staff, was just so helpful throughout this process and ever so nice. More

Recent F150 purchase was as good as I could have hoped. Worked with Scott Verhagen once again and along with Sal Pappalardo and Joe Leonard, they made the experience as good as I have come to expect. From Worked with Scott Verhagen once again and along with Sal Pappalardo and Joe Leonard, they made the experience as good as I have come to expect. From the actual looking into what vehicle I want to get with Scott's help to the Financial & paperwork that is part of any new car sale, everything was done to make the process as smooth as possible. Scott went out of his way as he always does to find exactly the right vehicle and even kept looking once it was clear that the truck I ordered would be held up at the plant due to the shortages hitting so many industries right now. Sal was always available to make the calls and get things rolling where needed. Leonard can always be counted on to have everything ready to go to make the paperwork process quick and easy. Let's face it who likes the paperwork but it is certainly better when everything is ready to go and clearly explained. This is why I keep coming back to Boucher Ford for my vehicles. More

One of my pet peeves is when I enter an establishment and I am ignored. I understand phone conversations need to progress, and computer input is vital to any business, however, it only takes 10 seconds to ac I am ignored. I understand phone conversations need to progress, and computer input is vital to any business, however, it only takes 10 seconds to acknowledge the person standing in front of you with a simple "one moment please I will be right with you." This courtesy was not extended to me until another service rep intervened and welcomed me. The work on the van was done in a timely fashion. Except now the van is dead in our driveway, new battery was installed on 12/8/20 makes me question the quality of work done. More

Scott is the best salesperson I have ever dealt with. Extremely knowledgeable and great to work. He does what he says! Just received a gift from Scott. I have never received anything from another salesp Extremely knowledgeable and great to work. He does what he says! Just received a gift from Scott. I have never received anything from another salesperson before. More

Most excellent as always!! Friendly from the start. Everything is gone over to make sure all my needs are met. Appropriate suggestions made for additional service and upcoming procedures as well. Thank Everything is gone over to make sure all my needs are met. Appropriate suggestions made for additional service and upcoming procedures as well. Thank You!!! More

Tristen was very helpful in finding the exact vehicle for our son. He was very knowledgeable and listened to what we were saying. The final process of buying the car was the easiest purchase we've ever mad our son. He was very knowledgeable and listened to what we were saying. The final process of buying the car was the easiest purchase we've ever made. It took less than one hour for all the paperwork and to drive away. More

I am a man of few words. My needs and wants were nearly all met. Definitely a great car buying experience. Would highly recommend friends. all met. Definitely a great car buying experience. Would highly recommend friends. More

It took two weeks to repair my truck. very poor communication. Service writers seem to be in a foul mood every time we talked. I have talked to management and there was no follow up. communication. Service writers seem to be in a foul mood every time we talked. I have talked to management and there was no follow up. More

I've dealt with Mike Yager and the Service Department twice in the past couple years and in both cases they have both been friendly, communicative, proficient and diligent. twice in the past couple years and in both cases they have both been friendly, communicative, proficient and diligent. More

Bought a new Explorer Platinum. We test drove on a Monday evening, then brought our car on Tuesday evening for trade value. After agreeing to trade value we decided to buy and put a deposit on the vehicle to evening, then brought our car on Tuesday evening for trade value. After agreeing to trade value we decided to buy and put a deposit on the vehicle to buy, then set an appointment for that Saturday to take delivery. We arrived that Saturday 10 minutes early, ended up spending 2+ hours there as vehicle wasn’t ready, the agreed upon price we had in writing wasn’t on the paperwork and vehicle had foot/kick marks on glove box and rear of front passenger seat. When we finally had keys and getting ready to pull out of dealership we noticed the vehicle had an extra 22 miles on it from the previous Tuesday. We brought this to they’re attention but never did get an answer as to who drove it after us. Mind you we put a deposit on it so in legal terms that was our car. After an hour driving it we noticed a pretty good size ding in the plastic dashboard and a scratch in the leather on the dash. They did repair it for us but as I’m writing this review two months after purchase it’s starting to peel. Our salesman Josh was great during all this, but the store manager seemed annoyed by our concerns, and buying a $60,000 car shouldn’t be a nuisance to anyone in that building. Will not recommend this dealership to anyone. *upfront honesty here, we haven’t reached out about the above mentioned peeling to their repair, the point is when did it happen? Did whoever put the mystery 22 miles on it do it? When purchasing from anyone make sure you inspect every inch before paying. More