Gordie Boucher Ford of Kenosha

Danny did a great job helping me out. I had booked thru the app an oil change and wiper blades but it only grabbed the wiper blades. All good he still got that oil change in for me and also got me a ride t the app an oil change and wiper blades but it only grabbed the wiper blades. All good he still got that oil change in for me and also got me a ride to my physical therapy appt and back. I like coming to get my car serviced here. The prior cars I have had thru other companies take forever to get serviced and your standing in line to get them serviced for long periods of time. More

Donnie was a pleasure to work with, taking whatever time necessary to answer my questions. The receptionist was very friendly and courteous, a great first impression. I fully enjoyed the whole sales exper necessary to answer my questions. The receptionist was very friendly and courteous, a great first impression. I fully enjoyed the whole sales experience. More

I worked with Ross Hengtgen in sales and had a quick and seamless deal in the purchase of our new car. Ross was professional and easy to work with. Highly recommend asking for him! seamless deal in the purchase of our new car. Ross was professional and easy to work with. Highly recommend asking for him! More

I brought my Ford 250 in for an oil change and maintenance check. Was in and out on time. Appreciate the quick service. maintenance check. Was in and out on time. Appreciate the quick service. More

Able to arrange service without an appointment and quickly complete battery replacement. quickly complete battery replacement. More

Having a FORD issue about the engine that was made bad by FORD and fixed at MY costs. A little more than thirty thousand miles and engine has coolant in the cylinders. Need new motor. Took a litter longer th FORD and fixed at MY costs. A little more than thirty thousand miles and engine has coolant in the cylinders. Need new motor. Took a litter longer than expected to fix but Mike did keep me informed along the way. More

They got me in to service my vehicle as soon a possible. Kept me up to date throughout the process and notified me about the progress. Kept me up to date throughout the process and notified me about the progress. More

Great service and done promptly on time. Friendly and with a smile. with a smile. More

Everyone was friendly when I walked in the showroom. There was a team atmosphere, sign of a good dealership. There was a team atmosphere, sign of a good dealership. More

I am currently not having the best service from Gordon Boucher Kenosha at the moment. I scheduled a service appointment on 6/13/2021 for 6/15/2021 at 12pm. I dropped my truck off at my appointment time an Boucher Kenosha at the moment. I scheduled a service appointment on 6/13/2021 for 6/15/2021 at 12pm. I dropped my truck off at my appointment time and was told I would be given a call later. I was called at 3pm to say they haven’t had a chance to look at my truck yet and would need to keep the truck overnight. I said that would be fine. On Wednesday, my husband spoke to the service department and was told the issue and he asked if the truck would be done by Friday because we needed the truck for the weekend because we were heading out of town on Saturday. He specifically said if it won’t be done by Friday please let him know now so we can pick it up this same day. He was promised the job would be done by Friday. On Friday, around 11am my husband nor I had heard from anyone so I called to check on the status. Our service guy Mike was out of the office so I talked to Larry. After speaking to someone he stated the part hasn’t come in which means they haven’t worked on the truck. At this time, He stated that if the part doesn’t come in soon they won’t be able to work on my truck till the following week. He said someone would be calling me back as I told him something needs to be done because we were PROMISED it would be done by Friday. Larry finally called and left a message that this was not the dealerships fault and that my truck is drivable so they will put it back together and I can pick it up and once the part comes in I will be called so I can bring the truck in. Of course, during the weekend getaway, my truck just sounded worse and worse. I called Ford today, Monday June 21, 2021 after 8am to see if the part came in. The part did come and Larry said he would have Mike call me to set up a time for me to bring the truck in to be worked on. It is now 5:41pm and I still have not heard from anyone. I bought my truck from Gordie Boucher in 2013, I have brought my car to Ford to be worked on, oil changes, tires you name it. Last year we had a not so pleasant encounter with Ford so I took my truck somewhere else to get struts done and then I started noticing my issue so I decided to give Ford another chance to hopefully make up for the crappy service the year before. But so far, it’s not looking well. From the start, I did the correct thing and made an appointment for 12pm and at 3 when I was called and said it hasn’t been looked at yet, that was a first disappointment. What is the point of appointments if my truck won’t even be looked at in the same day. That just started it all. Instead of saying your car is drivable come pick it up and we will call when your part comes in, why not be a good dealership and offer a decent reliable rental until you can fix my truck. In all the years, I have never been offered a rental when my car has to stay more than a day or two. But other dealerships offer it even if it’s a one day job. I get the job gets busy but this is just getting to be worse and worse. Definitely not helping me feel at ease that the place will even get the job done correctly at this point. Update: as of June 23, 2021 at 5:29pm. I got a voicemail on Tuesday, June 22 from Mike saying the part was in and he was going to check with the service guys to see when I could bring my truck in and he would call me back by the end of the day Tuesday. It is now Wednesday evening and my husband called after work around 5:15 and was told Mike is out for the rest of the week so now I have to go another week without anyone trying to help me. Gordie Boucher of Kenosha SUCKS!!! No good communication. No respect for your clients. I will now find someone else who actually has the time to complete the job and I will never recommend anyone to Ford. More