Gordie Boucher Ford of Kenosha

Service was good. They did not try to sell me anything I did not want. I do wish it was completed a bit faster but all in all, good service. did not want. I do wish it was completed a bit faster but all in all, good service. More

As I have said before the manager Sal has a great team they got the job done and I have no complaints keep up the great work . they got the job done and I have no complaints keep up the great work . More

Everyone is very helpful especially sales rep Donnie Thomas maintenance rep Larry Donat and the GM of the dealership Sal they all did a phenomenal job Thomas maintenance rep Larry Donat and the GM of the dealership Sal they all did a phenomenal job More

I gave the service department 2 stars. My vehicle was brought in due to the rear window needed to be replaced. When I picked up my vehicle, the button for the hatchback did not work. It did work when I b brought in due to the rear window needed to be replaced. When I picked up my vehicle, the button for the hatchback did not work. It did work when I brought it in. The insidecover to the hatchback wasn’t even put on correctly. Now they had to put it on correctly. Now the rear defogger didn’t work. Now I’m pissed. I made the appointment and dropped it off on a Friday so it can be looked at on Saturday. Received a call from Service Tuesday and was told that the company hasn’t even came out to look at the window. Very poor customer service. This is Unacceptable for a Ford Dealership. Even though I do have a rental, it is not the same. Contacted Management and was told they dropped the ball. Hopefully this won’t happen again, especially to someone else. More

Brought both my vehicles in for new tires. The first visit took 4.5 hours complete as they had issues taking the tires off. (?) So I figured I'd give them another for shot to outfit my wife's vehicle. visit took 4.5 hours complete as they had issues taking the tires off. (?) So I figured I'd give them another for shot to outfit my wife's vehicle. They made the apointment 11:30am and my wife shows up and all mechanics go to lunch for an hour....what the xxxx? Fast forward 4 hours and then it's done. We'll I'm done with this dealership to say the least, if they don't want to respect our time, then we'll not return the favor. More

Everything was on time and went well. My service person explained everything to me and gave me options for future services. I will defiantly be back for my next service call. explained everything to me and gave me options for future services. I will defiantly be back for my next service call. More

My husband and I just recently purchased a Truck from Gordie Boucher Ford. Tom Bona and team were EXTREMELY helpful. Any questions we had, they answered. They always responded super fast to our emails Gordie Boucher Ford. Tom Bona and team were EXTREMELY helpful. Any questions we had, they answered. They always responded super fast to our emails and made this transaction seem effortless. Considering that we purchased the vehicle sight unseen, everything that they provided as far as the pictures from the website were spot on. Thank you so much for making this a painless transaction for such a large investment. More

Lawrence Donat was very professional during my visit to the dealership. His customer service was superb and very friendly. The work was also accomplished in a timely manner. the dealership. His customer service was superb and very friendly. The work was also accomplished in a timely manner. More

Great experience with Scott and Joe! I was nervous driving 100 miles to get there but they held the car i was looking at, gave me a fair value on my trade, and a good price on my new-to-me 2017 Mustan driving 100 miles to get there but they held the car i was looking at, gave me a fair value on my trade, and a good price on my new-to-me 2017 Mustang GT! More

I brought my car in on October 30th for an oil change. While I was getting the oil changed I talked to Michael about getting tires. I asked about the $70 mail-in rebate on tires, and then when you use you While I was getting the oil changed I talked to Michael about getting tires. I asked about the $70 mail-in rebate on tires, and then when you use your Ford credit card if you get an additional $70 mail-in rebate. Michael made it seem like that deal was going on top of tires were $1 over cost and I went with his suggestion on the Kelly tires. There was no deal going on with Kelly tires for mail-in rebates. So, no mail-in rebate offers occurred. So I lost out on that. Upon my oil change, Michael suggested that I needed new brakes. I agreed to get a brake job done when Michael said that the brakes job would be $399 to get my front and back done. My dad was next to me and said oh yeah that's a good deal for $399. So I went ahead and got my brakes done too. Michael kept promising "Oh you are getting the best deal" When I picked up my car, I was charged $399 for the front, and $399 for the back. The girl at the front desk had no clue about anything with pricing, or what to do. Pretty much told me to pay for it, then call back at another time. After about 1.5 weeks of talking with the dealership, I got back some credit back. But I still have not got my promised $80 check in the mail. More