Gordie Boucher Ford Lincoln of West Bend - Service Center

They do Great Work always. The last time I was in to have some work done the attendant when he was checking me in that there was a recall on my truck that was just announced. I didn't even get the notice yet some work done the attendant when he was checking me in that there was a recall on my truck that was just announced. I didn't even get the notice yet. But as long as I was there I asked if he could have the recall completed. He told me it sometimes takes hours to complete and sometimes it has to be redone again before the Vehicle's system accepts it. He scheduled it along with my other work and I was out of there in 2 1/2 hours. I was very happy and pleased with getting it taken care of. More

The help is so nice and understanding and sees to it that my car stays in good shape. They are so helpful to a senior citizen. that my car stays in good shape. They are so helpful to a senior citizen. More

I would not trust our vehicles to any other service center. They are honest and go out of their way to save you money. They would never tell you that you need something done unless it is totally necess center. They are honest and go out of their way to save you money. They would never tell you that you need something done unless it is totally necessary. I highly recommend them to all my friends. Keep up the good work. More

Joe reached out to me to clear up a misunderstanding which was much appreciated. I look forward to bringing my vehicle back in the future. which was much appreciated. I look forward to bringing my vehicle back in the future. More

Service was what I would expect from the dealer. The folks I dealt with were friendly and courteous. The car was serviced in a reasonable amount of time. folks I dealt with were friendly and courteous. The car was serviced in a reasonable amount of time. More

I was treated extremely well from the service dept. John communicated all phases of my needed service and followed up on a few requests that I made. communicated all phases of my needed service and followed up on a few requests that I made. More

Extremely pleased with the Boucher staff and service. I have been coming to Gordie Boucher since I moved to West Bend from Milwaukee. Total Satisfaction. have been coming to Gordie Boucher since I moved to West Bend from Milwaukee. Total Satisfaction. More

Did not oversell what needed to be done. Service was good. They did miss an issue but made it right when it was pointed out. The only improvement area would more communication. I had to call dealership good. They did miss an issue but made it right when it was pointed out. The only improvement area would more communication. I had to call dealership to get updates and it seemed internal communication was limited. I'm guessing it was due to the amount of work and short staff. Even with that, it was not a big problem. My vehicle was fixed, people were friendly, and it was cost effective! Overall, a good experience! More

Oil change was good. Was quoted a certain amount due to amount of oil required in the car. Ended up service rep was wrong on the # of quarts of oil, so it costed more. He gave a 15% discount because of tha amount of oil required in the car. Ended up service rep was wrong on the # of quarts of oil, so it costed more. He gave a 15% discount because of that. I was happy he did that. More

they managed to get me in for service. The crew was very accommodating to a handicap person' Great professional service, and thank you very much. To bad the car I wanted to see was sold the night before. accommodating to a handicap person' Great professional service, and thank you very much. To bad the car I wanted to see was sold the night before. More