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Gordie Boucher Ford Lincoln of West Bend - Service Center

West Bend, WI

4.7
1,342 Reviews

1,342 Reviews of Gordie Boucher Ford Lincoln of West Bend - Service Center

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September 18, 2021

I had a tire replaced two weeks ago and since then the car pulled to the left. An alignment was done on my car at no charge and it seems much better. More

by PAFELLENZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barb Sauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 16, 2021

The best people ever. Ken the Service Manager greeted me, Neal the Service Advisor took care of my Ram 1500 as if it were his own. Dirk the shuttle driver was the best. This is a High class operation. Thank More

by memorales
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dirk, Neal Crass, Ken Braun
September 15, 2021

Great customer service. Very speedy work and all staff were very nice and talkative with my 5 year old. More

by CARRIEWASCHITZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 14, 2021

John and team did a great job. They got me in and out quickly and had great customer service. More

by Mike K
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 14, 2021

Angie got my tire taken care of quickly and got my replacement from Michelin very fast. Quick in and out yesterday thanks to Angie getting work order in and getting me back on the road with a new tire More

by TOM.BOSWELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angie Heyse
September 13, 2021

John & team did what was expected, no surprises, which was appreciated and will plan to continue using your services. More

by EDTRYGSTAD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 10, 2021

Very pleased! Thank you. Would not hesitate to come back. Also, recommend you to all my friends. Everyone always is looking for a reliable service person. More

by TRICKIEBOB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Hohmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 03, 2021

The service reps are excellent and very polite and helpful. however the work that was done was not as good as I had hoped xx. More

by DANGROSS0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joseph Hohmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2021 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for bringing this to our attention. It is our goal that every customer leaves satisfied with their service, so we are disappointed to hear that you did not. When you have an opportunity, please contact us at (262) 388-3379 so we can address your concerns. We hope to hear from you soon.

August 31, 2021

Went in with a tire pressure issue and a screw was found in the tire. I was put in the schedule and a new tire was put on my car. Not sure why all the buttons in my car were "played with" when a tire was More

by PAFELLENZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Wilson
August 31, 2021

Got truck back with grease handprints inside and out. Did not fix problem. 8:00am appointment only to not have my truck looked at till end of day. I will not be back. More

by D_WOBIG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Zieja
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2021 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for bringing this to our attention. It is our goal that every customer leaves satisfied with their service, so we are disappointed to hear that you did not. When you have an opportunity, please contact us at (262) 338-3379 so we can address your concerns. We hope to hear from you soon.

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