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Gordie Boucher Ford Lincoln of West Bend - Service Center

West Bend, WI

4.7
1,342 Reviews

1,342 Reviews of Gordie Boucher Ford Lincoln of West Bend - Service Center

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October 08, 2021

Happy with checking in but the problem that we brought it in for was not fixed. If they would have test driven it before and after they would have realized the noise was still present. Not happy it will be c More

by davidnb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Barb Sauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2021 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for taking the time to share such a detailed review about your recent experience with us. We are disheartened to hear that so many aspects of your visit were disappointing. We would like to take the opportunity to speak with you further to discuss your visit in depth. Please call us at 262-338-3379 to discuss this matter further.

October 01, 2021

This dealership has the worst communication between its service department its ridiculous. No talks to each other and they waste their customers time. More

by ashley_fechter
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
John Zieja
3.0
This rating includes all reviews, with more weight given to recent reviews.
September 28, 2021

Excellent and fast service for all of our vehicles. Love this place! Keep up the great work! More

by PESTPATROL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barb Sauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 28, 2021

Got in on time and out sooner than they thought! Everyone was very nice. I will be back. More

by GOAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Zieja
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angie Heyse
September 24, 2021

The service was good and fast. Had my car back in a day! Good communication between Angie and me or husband! More

by KMBATTISTI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angie Heyse
September 23, 2021

The staff lets you know what is to be done and the allotted time. Keeps you up to date when there might be questions. Clean waiting room. Sometimes a bit noisy when everyone is being service at the More

by MOMMA_GRAM
Recommend Dealer
Yes
Employees Worked With
Angie Heyse, Kayla Bell
September 23, 2021

Got me in quickly and kept me informed of progress. Finished on time and washed free. More

by TLSTEPH
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 22, 2021

The service is very good ..but I think it would be nice The service is very good . .but I think it would be nice if the protective wrapping inside would be removed when the vehicle is to picked up. I'm a More

by CAPTAINKENNYK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angie Heyse
September 21, 2021

Great service with the service department. I dropped my vehicle off the night for a recall and it was done very quickly the next day. More

by NDAYWALT12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barb Sauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 20, 2021

Awesome service with the service department they are very helpful thank you for service my new car More

by BEATTIE04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Hohmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barb Sauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neal Crass, Angie Heyse, Ken Braun
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