Gordie Boucher Ford Lincoln of West Bend - Service Center

Like the dealership. Before the detailing I would say Like the dealership. Before the detailing I would say the staff was friendly and helpful. Was not happy with the job they did on the detailing, Like the dealership. Before the detailing I would say the staff was friendly and helpful. Was not happy with the job they did on the detailing, then never returning my phone call. More

Overall good experience except the way inflated costs for an extended warranty that you offer. Really wonder how those cost are calculated or if that is how you make more money off people. an extended warranty that you offer. Really wonder how those cost are calculated or if that is how you make more money off people. More

Customer Service was great and everyone was very friendly. I didn't have to wait very long for my appointment to begin. friendly. I didn't have to wait very long for my appointment to begin. More

As a senior customer I was very pleased to work with Angela Thomas. She was very professional and friendly. Angela Thomas. She was very professional and friendly. More

Service was very timely. Love the reception area, enjoy the coffee! Enjoyed getting into a clean car with new tires! the coffee! Enjoyed getting into a clean car with new tires! More

Check in Was fast and work and check out went smooth .No problems was notified of dirty oil filter. problems was notified of dirty oil filter. More

Service department is good, but my car in the past wasn’t diagnosed right the first time and had to pay for something that didn’t need to be fixed. Had to spend and extra $185.00 that didn’t need to be spent diagnosed right the first time and had to pay for something that didn’t need to be fixed. Had to spend and extra $185.00 that didn’t need to be spent More

Making the appointment was east.No waiting, drive my Making the appointment was east. No waiting, drive my F150 right in. Service was great. Staff was friendly. Easy in and out. Enjoyed the experience Making the appointment was east. No waiting, drive my F150 right in. Service was great. Staff was friendly. Easy in and out. Enjoyed the experience. More

Was a great experience, will go back again. Did not have to wait very long for the works package to wait very long for the works package More

The Works service includes a car wash and they specifically asked if I wanted one. I said yes. Later, after they finished, on the drive home - I realized they never washed my car. Not a big deal, specifically asked if I wanted one. I said yes. Later, after they finished, on the drive home - I realized they never washed my car. Not a big deal, right? But if they skipped the wash... it just makes you wonder what else they may have skipped... More