Gordie Boucher Ford Lincoln of West Bend - Service Center

Friendly service representatives and parts guy’s, but a simple oil change and tire rotation has run long both times I’ve taken my truck in for it tho. I’ve been told Wait time is an hour for this type of s simple oil change and tire rotation has run long both times I’ve taken my truck in for it tho. I’ve been told Wait time is an hour for this type of service, and both visits I was there for two hours. More

Barb is service went above and beyond to help me get Ford to cover some service work. My TCU needed to be re-programmed because my FordPass app wasn’t working. The tech got it figured out and Barb got Ford to cover some service work. My TCU needed to be re-programmed because my FordPass app wasn’t working. The tech got it figured out and Barb got Ford to cover it!! More

they were very polite and helpful with my extended warrenty saving me money thank you barb for helping out warrenty saving me money thank you barb for helping out More

Angela Thomas Kept me informed on the progress, of my truck. Very Well Done. Thanks truck. Very Well Done. Thanks More

Great communication from the service rep Angela. Work was accomplished in a timely manner. I liked the email appointment reminders. accomplished in a timely manner. I liked the email appointment reminders. More

Excellent and courteous service. John was very helpful and explained what was completed. Vehicle service was done in an extremely timely fashion. and explained what was completed. Vehicle service was done in an extremely timely fashion. More

Went in for oil change and tire rotation. Waited for my vehicle, usually waited 45 minutes to an hour. This time I waited 2 hours. They told me I need both front and rear brakes and roters, Gant me a quote vehicle, usually waited 45 minutes to an hour. This time I waited 2 hours. They told me I need both front and rear brakes and roters, Gant me a quote of over $900.00. Took it else where, they told me I didn't need brakes or roters. I had purchased all parts that I now had to return, plus pay the person to take brakes apart, just to put back together. Also was told that my locking lugnuts were able to untighten by hand. This is not the first issue I've had here. I'm very dissapointed and wasted my time and money. It could have been worse, had my tires fell off. Compensation would be nice This time More

Routine oil change and tire rotation. Was great prompt service. Car wash was broken but a free car wash is a perk not to be expected so I won’t dock points for that service. Car wash was broken but a free car wash is a perk not to be expected so I won’t dock points for that More

Good interaction with the Gordie Boucher Service staff. With the length of the Ford repair, I was happy that they found us a loaner...that went a long way for us. With the length of the Ford repair, I was happy that they found us a loaner...that went a long way for us. More

I was not happy to see greasy hand prints on the hood and on the outside of the drivers door. The hood rod was not back in its holder and the dash display was changed and I have been trying to set It back t on the outside of the drivers door. The hood rod was not back in its holder and the dash display was changed and I have been trying to set It back to where it was prior to the oil change. More