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Gordie Boucher Ford Lincoln of West Bend - Service Center

West Bend, WI

4.7
1,339 Reviews

1,339 Reviews of Gordie Boucher Ford Lincoln of West Bend - Service Center

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September 23, 2023

Friendly & great service Attend to all your needs as well as they know their job More

by THUMPERMON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared I think was his name
September 23, 2023

Needs to train their mechanics to be more thorough with the work they perform and look for things that can be fixed while the vehicle is there More

by Shane.ride
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I didn’t work with any of the people listed
September 17, 2023

Would not match a competitor tire quote. Dissatisfied with the ability to make this work considering I spent nearly $50,000 on a vehicle. More

by Mike
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Joseph Hohmann
3.0
This rating includes all reviews, with more weight given to recent reviews.
Barb Sauer
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Joe Hohmann, Service Manager 262-338-3379

September 15, 2023

Everything was grrati would get my services done there again and the tires are great More

by SANDYFIELDERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

Sandy, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear John delivered such a great experience!

September 13, 2023

They did a good job on the clock spring,but did not fix remote start, and if did scan it they would have found that the tow haul did not work. I had to reprogram Ford sync to respond the radio. More

by jmartin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barb Sauer
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Joe Hohmann, Service Manager 262-338-3379

September 13, 2023

Amanda was a great resource for us on getting the exact bronco sport I wanted. She was easy to get a hold of, always quick to respond, and very informative. More

by JHARDY3
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

Thanks for sharing about your experience with Amanda here at Gordie Boucher Ford Lincoln of West Bend. Congratulations on your new vehicle! We appreciate your business and hope to see you again soon!

September 12, 2023

On time for appointment and was seen immediately. Waited and was able old it would take an hour, it only took 40 minutes. Tech saw there was a mistake in the service and corrected it immediately! Th More

by Rob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
Sep 13, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

Rob, thank you for choosing Gordie Boucher Ford Lincoln of West Bend. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

September 12, 2023

People at your dealership are very helpful and professional iat there jobs also dealership is very clean and organized. More

by RAPETERS0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Sep 13, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gordie Boucher Ford Lincoln of West Bend!

September 11, 2023

They went above and beyond to find the car color and type I wanted! The loan process and signing of papers was the fastest we’ve ever experienced. More

by DebO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eugene Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Brooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zeke Heyse
Sep 12, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gordie Boucher Ford Lincoln of West Bend!

September 07, 2023

The people were great to work with and the process of buying was made so easy. More

by ktachick08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy
Sep 08, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Ford Lincoln of West Bend.

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