Back

Gordie Boucher Ford Lincoln of West Bend - Service Center

West Bend, WI

4.7
1,339 Reviews

1,339 Reviews of Gordie Boucher Ford Lincoln of West Bend - Service Center

Sort by
November 02, 2023

My only frustration with this dealer’s service is they have had to perform alignments after needed maintenance and each of the last 2 times the alignments is off after paying for an alignment. More

by JNEWTON7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica
Nov 03, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

Hi there, we regret to hear about your experience with us and completely understand your frustration. We will use your comments to refine our efforts to ensure this issue does not happen again.

November 02, 2023

Sales rep was great at working with me and getting a second key made for the truck . More

by GEROULIS0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Hohmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Flynn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Heim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wayne Zarling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Brooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barb Sauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zeke Heyse, Moriah Parrish
Nov 03, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

Hi there, we're happy to hear you had such a positive experience with our team! Thank you, and have a fantastic day!

October 31, 2023

My experiences are always positive, from check-in to payment. Thank you for all you do. More

by SOCIALSCIENCETEACHER
Recommend Dealer
Yes
Employees Worked With
I can't remember, sorry.
Nov 01, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

Hi there, we're happy to hear you had such a positive experience with our team! Thank you, and have a fantastic day!

October 28, 2023

This is the first time I've actually had work done besides having a couple of things checked out. This was only for an oil change and tire rotation and inspection. The work was done sooner than expec More

by daytonbill8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Hohmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

Hello there, we're glad everything was completed quickly and to your satisfaction! If you have any further questions, please don't hesitate to reach out!

October 26, 2023

Service was fast and friendly and the wait time was exactly what they said it would be More

by shjar12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for your kind review; we are happy to pass along your comments to the team! Please don't hesitate to reach out if there's anything additional we can do for you.

October 26, 2023

The staff was very genuine and professional as Louie Holguin walked us through our car and followed up , would definitely suggest Boucher Ford to anyone. More

by LINDA.CACALLUM
Recommend Dealer
Yes
Employees Worked With
Chris Flynn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Louie Holguin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zeke Heyse
Oct 28, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

Hi Linda, thanks for sharing! We pride ourselves on quality and professionalism, so we're happy to hear you enjoyed your recent visit! Please let us know if we can ever help you in the future.

October 25, 2023

Everyone is always so friendly and helpful. Very knowledgeable also. I will keep coming back More

by TRACEYSSCENTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Hohmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

Hi there, thank you for your kind review; we are happy to pass along your comments to the team! Please don't hesitate to reach out if there's anything additional we can do for you.

October 24, 2023

Great service- friendly and reliable! I love being able to schedule my car for service online. More

by trforrest1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

Hi there, we're happy to hear you enjoyed your service at our dealership. Please let us know if we can ever help you in the future.

October 24, 2023

I would highly recommend this dealer, they were very polite and did an excellent job. More

by Bonnie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

Hi Bonnie, we really appreciate your positive review! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

October 23, 2023

GB service was professional and easy to work with. I was treated with respect throughout the process. However, I was very disappointed when the repair description disqualified my repairs to by covere More

by Mark Schaub
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Oct 26, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

Hi Mark, we're happy to hear you had such a positive experience with our team! If you have any further questions, please don't hesitate to reach out!

Oct 27, 2023 -

Mark Schaub responded

The service and how I was treated during the repair was great, however because of the verbage used on the Estimate Repair report that disqualified 2 of my repairs to be covered by my after market warranty I will NOT be coming back to Gordie Boucher for my next vehicle purchase, which will be within the next 6 months. Believe me, I have talked to dozens of my colleagues about the situation and their opinion of Gordie Boucher has been changed.

...
31
...