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Gordie Boucher Ford Lincoln of West Bend - Service Center

West Bend, WI

4.6
1,333 Reviews
Call Service Center (262) 346-9894

1,333 Reviews of Gordie Boucher Ford Lincoln of West Bend - Service Center

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February 04, 2024

It was an awesome relaxed atmosphere with a lot of collaboration Both the salesperson, and the finance lady were amazing More

by Kbowen74
Recommend Dealer
Yes
Employees Worked With
Nick
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Feb 05, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Hi there, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

February 03, 2024

Justin really worked to get my extended warranty from a another dealership , nice job More

by Abehling58
Recommend Dealer
Yes
Employees Worked With
Justin
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Feb 06, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Hi there, we are glad that Justin was able to provide you with such a great experience! Please don't hesitate to reach out to us if there's anything more we can do!

February 03, 2024

Don't know yet have not got my truck back and no call back today after leaving 2 messages More

by Tilly9614
Recommend Dealer
Yes
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Feb 05, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Hi there, we apologize for the delay in service. We strive to make sure you have a 5-star experience. Please reach out to our Service Manager, Joe Hohmann, at 262-338-3379 so that we can make this right.

February 03, 2024

Had to bring the truck in 3 times before it got fixed Truck should have got fixed right the first time More

by Jbbenner0
Recommend Dealer
No
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Zieja
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Feb 06, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Hello, we regret to hear that your experience with us was not a more positive one. We strive to make sure you have a 5-star experience. Please reach out to our service manager, Joe Hohmann, at 262-338-3379 so that we can make this right.

January 31, 2024

It was not a simple task by any means. They had to deal with the warranty company repeatedly and fight to do it right. More

by SELNESSD
Recommend Dealer
Yes
Employees Worked With
Monica. And the service manager.
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Feb 01, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Hello there, we appreciate you taking the time to leave us this feedback. If you're ever in need of more help, please let us know!

January 31, 2024

I feel I didn't get the complete mulit-point inspection on my vehicle. I am guessing it was because I had a couple for $20.00 off, so I received service for what I paid for. More

by barb71860
Recommend Dealer
Yes
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Feb 01, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Hi there, we absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Your satisfaction is of utmost importance to us. We strive to make sure you have a 5-star experience. Please reach out to our Service Manager, Joe Hohmann, at 262-338-3379 so that we can make this right.

January 27, 2024

5 Fantastic experience I'm a loyal Bouche customer. I'll be back for repairs etc and purchases More

by Annschneider52
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Zieja
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Jan 30, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Hi there, we really appreciate your positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

January 26, 2024

Good Had good experience in service department I would have more work done at the dealership More

by Jasonswift34
Recommend Dealer
Yes
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Jan 30, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Hi Jason, we always want to hear back from our clients and we're glad you had such a positive experience with us! We can't wait to see you again, have a great day.

January 26, 2024

Easy experience, John was awesome to work with! I typically drop my vehicle off & come back later, but I had to stay at the dealership this time. I was originally quoted it would be about an hour a More

by xenoqueen27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Zieja
Report | Print
Jan 30, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Hi there, we are glad that John was able to provide you with such a great experience! Please let us know if we can ever help you in the future.

January 25, 2024

Great because of Tom Young! !! He ,Tom Young, is always willing to make time for my and my family's vehicle needs-4 vehicles!! More

by tina_z7
Recommend Dealer
Yes
Employees Worked With
Tom Young, he is the only one I will let touch my Lincoln
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Jan 30, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Hi Tina, we're so glad you enjoyed working with Tom! We will be sure to share your kind words with him! If you're ever in need of more help, please let us know!

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