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Gordie Boucher Ford Lincoln of West Bend - Service Center

West Bend, WI

4.6
1,248 Reviews

1,248 Reviews of Gordie Boucher Ford Lincoln of West Bend - Service Center

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November 13, 2023

After arguing with Hohmann, Boucher finally tested battery, found it faulty, and replaced the battery More

by rob91
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Hohmann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

Hi there, we appreciate you taking the time to leave us this feedback. If you have any further questions, please don't hesitate to reach out!

November 13, 2023

The mechanics need to be more thorough with their maintenance. Seems like they don’t double check their work and make mistakes. More

by John Doleschy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Hohmann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Flynn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Heim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wayne Zarling
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Brooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barb Sauer
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

Hi John, we regret to hear that your recent experience was anything less than exceptional. We strive to make sure you have a 5-star experience. Please reach out to our Service Manager, Joe Hohmann, at 262-338-3379 so that we can make this right.

November 11, 2023

They checked out what the problem was and scheduled a service appt. The service manager also called to explain what might happen and the total cost, as there might be a more complicated repair. . The wor More

by abohlmann
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Zieja
Nov 11, 2023 -

abohlmann responded

Thank you for your usual top quality service. Wayne

November 10, 2023

Outstanding people great service from driveing in to wearing a smile driveing home thanks so much More

by GMISTELE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Hohmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barb Sauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh a great service advisor
Nov 22, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

Hello there, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!

November 09, 2023

Easy to work with. Easy to communicate with. Service done on time. Everyone is very friendly. More

by Annabelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica
Nov 10, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

Hi Annabelle, we're glad everything was completed quickly and to your satisfaction! Thank you so much again for your feedback! We hope you have a great day!

November 09, 2023

I have used other dealerships before and Gordie Boucher is by far hands down the best service center. I appreciate the greeting in the morning, the service advisor, the ride home and the updates throughou More

by JENNYBEAN100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Wilson - five stars
Nov 10, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

We appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 04, 2023

Great experience! I had an oil change done with Mobile Service and it was super convenient. Friendly, fast service without leaving the house. More

by Mrs. Blunk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Hohmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carson
Nov 08, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

Hi there, it is great to hear everything was done quickly and to your satisfaction! Feel free to reach out to us if you need anything. Have a wonderful day.

November 03, 2023

Great service and service consultants were wonderful to work with. The home pickup and delivery option was also great, never had to leave home. More

by 5LS24KJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Hohmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barb Sauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin, Jacob
Nov 08, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

Hi there, we are glad that you had such a great experience with our team. It's a pleasure to be of service to you! If you're ever in need of more help, please let us know!

November 02, 2023

I just wanted to say that Angie is definitely a top notch advisor, my trucks been in the shop for almost a month but she has been more then helpful and done a very good job at keeping me updated while dealin More

by Codysev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie
Nov 03, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

Hi there, we're so glad you enjoyed working with Angie! We will be sure to share your kind words with her! Feel free to reach out to us if you need anything. Have a wonderful day.

November 02, 2023

My only frustration with this dealer’s service is they have had to perform alignments after needed maintenance and each of the last 2 times the alignments is off after paying for an alignment. More

by JNEWTON7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica
Nov 03, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

Hi there, we regret to hear about your experience with us and completely understand your frustration. We will use your comments to refine our efforts to ensure this issue does not happen again.

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